Availability Manager (Tues. - Sat. Schedule)Clearance Jobs • Columbia, MD, US
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Availability Manager (Tues. - Sat. Schedule)
Clearance Jobs • Columbia, MD, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Clearance Required : Active TS / SCI with Polygraph Education / Experience : Three (3) years of experience in programs and contracts of similar scope, type, and complexity are required. Bachelor's degree in engineering from an accredited college or university is required. Four (4) years of additional network engineering experience may be substituted for a Bachelor's degree. Required Skills : Strong time management, communication, interpersonal and presentation skills Strong troubleshooting and technical skills in networking and desktop support Experience with enterprise management monitoring tools such as HP Openview, Solarwinds, or Splunk is a plus Experience with ITSM tools such as Remedy, Service Now, Service Manager, or equivalent required Experience scheduling in a 24x7 environment Health Plan for Medical, Dental and Vision 401k, 6% Match, Immediately Vested 3 Weeks Paid Leave 11 Federal Holidays Life and Disability Insurance Short Term and Long Term Disability
Availability Manager
Location : Columbia, MD (On-site) Clearance Required : Active TS / SCI with Polygraph Compensation Range : $110,000 - $120,000, depending on health benefit selections Schedule : Tuesday - Saturday 1500-2300
Responsibilities :
- Implementing moderately complex core business processes and assists in process improvement initiatives to enhance customer service. Identifies process matters of significance or enhancements and implements.
- Leading Incident Response during critical outages and ensuring proper notification to management and customer POCs.
- Evaluating employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions.
- Leading incident response during critical outages and ensuring proper notification to management and customer POCs.
- Preparing Daily Report on Incidents / Change / Problem tickets and SLA status
- Preparing summary report on all Major incidents occurring on shift
- Preparing Operations Center scheduling
Requirements :
Must be able to communicate professionally with all levels of personnel from technicians to senior management
Compensation & Benefits :
group id : 91123679
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Manager • Columbia, MD, US
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