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Housing Navigator - Bilingual / Spanish
Housing Navigator - Bilingual / SpanishThe Road Home • Midvale, UT, US
Housing Navigator - Bilingual / Spanish

Housing Navigator - Bilingual / Spanish

The Road Home • Midvale, UT, US
[job_card.30_days_ago]
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  • [job_card.full_time]
  • [job_card.part_time]
  • [job_card.permanent]
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Job Description

Job Description

WHO WE ARE

The Road Home was founded in 1923 and has been a leader in ending homelessness for over 100 years. We provide emergency shelters, supportive services, and housing-focused-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their communities.

The Road Home is an Equal Opportunity Employer

Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths.

We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.

Benefits

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.

Come be part of the solution.

We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours / week)

  • Health Care Plan (Medical, Dental & Vision)
  • HSA, FSA, HRA (We reimburse part of your deductible!)
  • Retirement Plan (403B with TRH contribution and match)
  • FREE Life Insurance for employees
  • Paid Time Off (Vacation, Sick & 12 Public Holidays)
  • One Floating Holiday Per Year
  • Free Short Term & Long Term Disability
  • Employee Assistance Program
  • Free Training & Development
  • Tuition Assistance for a wide variety of classes!
  • Public Service Loan Forgiveness (PSLF) qualifying agency

Job Summary

The Housing Navigator progressively engages individuals and families facing a housing crisis to locate, secure, and retain affordable permanent housing. They use a comprehensive knowledge of housing and other supportive services to serve as a general housing resource for guests across The Road Home’s resource centers. They work directly with clients, alongside case managers and other service providers, to assess housing needs and eligibility for rental assistance programs, address barriers to accessing housing, locate appropriate housing options, and navigate interactions with property management. This position also designs and implements universal skill-building opportunities for guests to support self-sufficiency in their housing journey.

  • Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
  • This is an in-person position that requires travel between various resource centers and shelters.

    • Location

    Connie Crosby Family Resource Center529 9th Ave, Midvale, UT 84047 Reports to

    Housing Navigation Supervisor Position Status

    Full-Time

    Shift

    Monday – Friday, 40 hours / week Grade and Starting Salary

    Grade 6, $18.90 FLSA Status

    Non-Exempt

    Essential Duties and Responsibilities

  • Engage with guests in the resource center and those referred through community partners to assess housing needs and provide individualized support based on each household’s unique needs and barriers, maintaining focus on Housing First approaches to supporting individuals in accessing stable housing.
  • Assess all households for mainstream benefits and supportive services, including rental assistance programs to help with security deposits, utility hook-up fees, and utility deposits.
  • Assist households in locating suitable housing options that align with their unique needs and preferences, accompanying them to property viewings as needed.
  • Identify strategies and resources to mitigate issues with credit reports, utility arrears, criminal records, and / or unfavorable landlord references which may impact housing eligibility.
  • Assist households with completing applications, including preparing / obtaining any needed documentation, tracking application status, and negotiating with potential property managers.
  • Track households and ensure continued progression through the housing process.
  • Maintain clear and consistent communication with clients, case managers and property managers to address any emerging issues related to housing and community adjustment, engaging as the point of contact and liaison with property management to improve the likelihood of housing retention.
  • Expand access to housing by cultivating relationships with property owners and management companies and connecting with landlords via neighborhood outreach, Internet search, and networking events.
  • Maintain an accurate and current housing portfolio to provide participants with listings of potential housing options in alignment with their needs and geographic preferences.
  • Develop expertise in available, affordable housing sites and housing subsidies.
  • Assist with negotiation of lease agreements between clients and property managers, and participate with clients in lease signings to ensure they understand the parameters of the agreement.
  • Coordinate moves with households and set up food and furniture vouchers as needed.
  • Collect, report, and maintain accurate client and program data using approved forms and data management systems (Rise, HMIS, etc.), managing client information in accordance with agency, state, and federal guidelines.
  • Actively participate in regular supervision, team and coordination meetings with case management and shelter teams to ensure a smooth and coordinated service delivery.
  • Attend collaborative meetings with other agencies and partners as needed.
  • Support the training and onboarding of new team members by facilitating on-the-job shadowing, instruction, and feedback.
  • Attend recommended trainings and conferences to ensure ongoing professional development.
  • Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more.
  • Participate in emergency drills and environmental safety activities, as required.
  • Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff.
  • Other duties as assigned.
  • Reasonable accommodations may be considered to enable all individuals to perform these essential functions, so please still apply.

    • Promoting Best Practice

  • Actively engage with and honor the unique backgrounds, identities, and experiences of all individuals we serve.
  • Advance the agency’s commitment to honoring diverse ethnic and cultural heritages through daily actions that foster genuine belonging.
  • Implement Housing Focused principles, risk management strategies, and high-access services as foundational to our mission.
  • Maintain healthy boundaries using trauma-informed approaches in all interactions.
  • Must pass a pre-employment background check and drug screening.

    • Education and Experience

  • Lived or work experience preferred or a degree in a related field.
  • Experience working with diverse and vulnerable populations, preferably in a shelter setting.

    • Skills and Expectations

  • Ability to speak both Spanish and English fluently.
  • Ability to communicate effectively, both verbally and in writing.
  • Ability to handle difficult situations with professionalism, compassion and from a trauma-informed perspective.
  • Strong organizational and computer skills (Microsoft Suite, Calendar, Mail, etc.)
  • Strong interpersonal skills and ability to work with diverse populations.
  • Provide thoughtful and attentive customer service by communicating clearly and handling difficult situations with professionalism, patience, and empathy.
  • Ability to accept supervision, direction, and feedback with openness.
  • Be reliable, dependable, and consistent in attendance.

    • Physical and Equipment Requirements

  • Ability to lift and move heavy items up to 25 pounds
  • Ability to sit, stand, and move for at least an hour at a time or more.
  • Must be at least 21 years old, have a valid, unexpired driver’s license, and the ability to drive a vehicle, as needed.
  • Access to a personal vehicle is preferred. Staff are eligible for mileage reimbursment when using a personal vehicle during the work day.

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    Housing Navigator • Midvale, UT, US

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