Integration Engineer

Engineer II – Generalists (Integration Engineer)

Location : US – remote or in Boston, Chicago, or Burlington VT office. Employee expected to work Eastern office hours

Every single day around the world, thousands of patients are harmed from care delivery errors, many of which are preventable. We want to change that. RLDatix is on a mission to improve healthcare by enabling a world where patients receive the best and safest care possible. Trusted by thousands of clients around the world, our connected healthcare operations platform combines software and trusted services to empower organizations with critical data insights across risk, safety, compliance, provider lifecycle and workforce management. Our user-centric approach provides a holistic, real-time view of healthcare operations, connecting disparate information across the enterprise – thus giving organizational leadership the contextualized data they need to make better informed decisions.

RLDatix is truly global, with over 2,000 employees across the UK, Europe, Middle East, Australia, Canada, and the United States. Our strategy is fueled by organic and inorganic growth that brings together the brightest minds and the latest technology – including AI - to deliver marketing leading solutions for our clients. We are looking for people to join our team who are passionate about making a positive change in healthcare. Join us as we work towards our vision of safer, better healthcare for all.

Our values are in our name... TeamRLD

TEAM - It all starts with Team... we win 'together'... with our customers. In this role, you'll collaborate across multiple departments and teams, building unified approaches that strengthen our collective impact on healthcare safety.

RESPECT - Everyone is accepted and expected to be a 'pro' (fessional). You'll demonstrate professional excellence whilst instructing and enabling teams to deliver world-class outcomes that reflect our commitment to healthcare transformation.

LEAD - We innovate to solve problems and believe that everyone can lead by making people and situations better. You'll lead through influence and expertise, innovating solutions that make complex landscapes more navigable for our teams and clients

DELIVER - We set big goals (Rocks) and focus on making progress every day. You'll drive measurable improvements across the organization whilst maintaining daily focus on systematic progress that enhances our data maturity.

What You Will Do :

As an Engineer II within our Engineering team, you will design, build, and maintain reliable, secure, scalable integrations between our award-winning SaaS solution and our customers. These real-time or batched integrations involve functions such as file manipulation, API calls, SQL query execution, and script execution. This role requires strong problem-solving, automation, and cloud infrastructure expertise. Your work includes implementing effective monitoring and automation and diagnosing technical issues across evolving environments. As these integrations support customer workflows directly, they are critical to the stability of our client services and are a core part of the value we provide. Your impact will be central to project success and ongoing technical team effectiveness and customer satisfaction.

Key Responsibilities :

Integration Development, Implementation, Support, & Monitoring

• Build scalable and reliable software components using C# and .NET to address business requirements.
• Design solutions with proper error handling while ensuring the integration adheres to architectural best practices.
• Build comprehensive test coverage and automated test suites to ensure the quality and sustainability of delivered features.
• Implement and maintain technical solutions that integrate with existing infrastructure.
• Triage and work integration support requests from customers, while maintaining high standards of service.
• Some interaction with customers, whether technical staff or end-users, either via e-mail or meetings. No site visits.

Complex Problem Analysis & Resolution

Operating in Ambiguous Technical Environments

Observability & System Monitoring

Delivery Excellence & Best Practice Implementation

Experience You Will Need :

Essential Requirements :

What You Will Gain :

As an Engineer II in our dynamic R&D Engineering team, you'll gain hands-on experience working on integrated solutions across multiple technical domains, including software, infrastructure, data, and security. This individual contributor role offers the chance to deepen your technical expertise while collaborating on impactful projects that directly support the company's strategic goals. You'll benefit from a supportive team environment, opportunities for cross-functional learning, and exposure to a broad range of engineering challenges. This is an ideal opportunity to accelerate your professional growth, expand your problem-solving skills, and make tangible contributions to both your team and the organization.