Community Manager

Job Description

Job Description

COMPENSATION RANGE : $60,000-$75,000 plus bonus incentives.

ABOUT THE COMPANY : Intrinsic Development is a full-service real estate development company specializing in upscale multi-family and commercial mixed-use projects. Our organization has built more than 3.5 million square feet of projects, with an additional 300,000 square feet currently under construction. The Intrinsic Development team has successfully delivered a wide range of developments, including hospitality venues, mixed-use projects, multi-family communities, hotels, clinics, offices, and restaurants across the Midwest.

THE COMMUNITY MANAGER POSITION : Intrinsic Development is seeking a Community Manager to join SpringBrook Park Apartments, Columbia's newest luxury apartment community. In this role, you will serve as the primary point of contact for residents, delivering exceptional customer service and fostering a strong sense of community.

THE COMMUNITY MANAGER RESPONSIBILITIES :

• Interact with residents regularly, providing exceptional customer service and a positive, professional attitude.
• Respond promptly to resident questions, concerns, and conflicts, ensuring timely resolution and high satisfaction levels.
• Assist Leasing Team with leasing duties including showing apartments as well as preparing and executing leases.
• Plan and execute resident events and engagement initiatives to foster a strong sense of community.
• Conduct weekly property inspections with the Maintenance Manager to ensure safety, functionality, and curb appeal.
• Track and follow up on maintenance requests, and coordinate with vendors and contractors for repairs, upgrades, or projects.
• Collaborate with the marketing department to develop and implement effective, property-specific marketing strategies.
• Monitor local market trends, competitor activity, and resident feedback to identify opportunities for improvement.
• Understand property performance metrics, including occupancy trends, renewals, and budget compliance.
• Prepare and submit operational, marketing, and financial reports to Corporate.
• Assist with budgeting, expense tracking, and cost management for property operations.
• Lead, train, and support property staff to ensure consistent execution of procedures and high team performance.
• Ensure compliance with corporate policies, Fair Housing laws, and other applicable regulations.
• Conduct team meetings and performance reviews to encourage accountability, growth, and professional development.
• Identify and implement process improvements to enhance operational efficiency and resident satisfaction.
• Monitor and respond to resident feedback and online reviews, using insights to improve services.

THE LEASING MANAGER QUALIFICATIONS :