Information Technology Manager| Greensboro Coliseum Complex

Overview

Under general supervision of the Director of Maintenance & Production, the Information Technology Manager is responsible for installation and maintenance of hardware, software, and peripherals for location technology functions on a day-to-day basis as well as providing support to event-specific IT needs.

This role will pay an hourly rate of $31 to $36.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

Job Expeirence Sept 25th, 2024

About the Venue

The Greensboro Coliseum Complex is a multi-building facility designed to serve the citizens of Greensboro and the surrounding area through a broad range of activities, including athletic events, cultural arts, concerts, theater, and educational activities, fairs, exhibits, and public and private events of all kinds including conventions, convocations and trade and consumer shows. It is both a primary center of activity for the community and a leading economic generator for this region.

Responsibilities

• Manage the installation and maintenance of hardware and software including workstations, future VOIP phones, mobile devices, multimedia displays, and video conference system support.
• Strong knowledge of desktop support
• Ensure that all IT (hard wire, Wi-Fi, Events, Operations, Box Office) and stadium phone needs of each event are met
• Diagnose and repair hardware issues, contacting appropriate service vendors when necessary
• Supply IT Support to all events, concerts, conferences and meetings
• Support all staff on site with technology
• Maintain equipment storage, ensure orderly and clean storage area
• Support Venue staff with LED display systems, networks and computer control systems
• Liaise with Venue Wi-Fi system administrators to support integration with multiple SSIDs, VLANs and Tier 1, 2 & 3 layers.
• Report any system failures to Director or designee promptly
  Update and inventory workstation hardware, software and other equipment
• Develop and implement an equipment preventative maintenance program
• Organize and schedule upgrades/maintenance without deterring other from completing their work
• Help to support RF/cable systems/installations
• Troubleshoot printers and copy machines
• Document process/procedures and label equipment as needed
• Provide excellent customer service assistance to internal and external clients
• Maintain and improve signal and routing systems
• Perform other duties and responsibilities as assigned

Qualifications

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:

• Three to five (3-5) years of experience in IT Support, Desktop Support and Client Services.
• Experience with Microsoft 365 administration and Office suite
• Proficiency with MacOS and Windows operating systems.
• Excellent knowledge of computer hardware (PC and Mac) and peripherals.
• Experience supporting and managing multi-functional imaging devices.
• Basic knowledge of configuring and troubleshooting iOS and Android based mobile devices.
• Basic understanding of networking protocols and troubleshooting.
• Have experience or be familiar with network gear such as switches, routers, and firewalls.
• Working knowledge of telephone/VoIP systems.
• Available to work night and weekends according to the venue’s event schedule
• Demonstrate exceptional skills in customer service and effective communications with guests and employees.
• Ability to undertake & complete multiple tasks with little direction or supervision.
• Follow technical instructions (.: common IT related acronyms).
• Follow explicit oral and written instructions; communicate effectively with others in both oral and written form.
• Organize and prioritize work to meet deadlines.
• Must be detail oriented and possess excellent follow-through skills.
• Possess knowledge and experience in industry terminology, event related services, facility capabilities, and technical requirements for the types of events anticipated at the facility.
• Remain flexible and adjust to situations as they occur.
• Ability to work independently, exercising judgment and initiative.
• The ability to work effectively with people from a variety of culturally diverse backgrounds.
• The ability to perform physical tasks such as lifting and carrying up to 50 pounds.
• Ability to work, nights, weekends and holidays as needed.
• Effectively work under pressure and meet tight deadlines in a fast-paced environment.
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
• Ability to speak, read, and write in English.
• Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.