Client Development Manager

Manager, Client Development

Under the direction of the General Manager or Assistant General Manager of Merchandising, the Manager, Client Development is responsible for driving sales by developing the selling and clienteling skills and behaviors of a team of Style Advisors, creating a high performance team and consistently coaching for optimal sales results. The Manager, Client Development must maintain high visibility on the selling floor to coach and develop their associates' ability to drive sales by connecting with customers and building sustainable client relationships through exceptional service and regular outreach. Fundamental to the role of Manager, Client Development is the responsibility for onboarding, training, ongoing education, and performance management of the selling team, providing product knowledge training, event information, policy and procedure updates, and targeted selling and clienteling coaching. Teamwork must be fostered and performance issues must be managed effectively, counseling out poor performers while proactively recruiting to fill open positions.

Ability to work in a fast paced environment where no one day is the same

Able to organize and build structural processes

Inspire others through thoughtful leadership

Able to strategically come up with solutions based on research and critical thinking

Drives positive outcomes through objectives and measures & monitors progress & results successfully.

Constantly looking for ways to improve the way things are done & comfortable with change and challenging conventions.

4 year degree preferred

Proficiency in utilizing available technology, Word, Excel etc is required

Must be flexible in scheduling as the business needs require evening weekend and holiday schedules

3+ years of management experience with comparable volume or a proven track record of success managing a selling workforce and achieving result

Client Development Manager works closely with each Style Advisor to ensure they successfully :

• Establish deep relationships with clients and drive repeat business to achieve sales goals and event goals.
• Consistently deliver memorable shopping experiences to all clients; plan client appointments to maximize results.
• Maximize every appointment with a client to address their fashion needs and those of the client's network.
• Inform clients of in-store events to enhance their experience of Saks and increase engagement.
• Diagnose client spend and identify opportunities to increase engagement and wallet share.
• Increase new client acquisition by leveraging various marketing tools such as ccA+, social media platforms, referrals and networking.
• Ad hoc responsibilities as needed

Business Development Through Technology & Customer Experience Manager, Client Development coaches their Style Advisor to use technology & data to drive their business and develop a growth mindset of :

Selling Floor Operations

Your Life and Career at SFA :

The starting salary for this position is between $64,602.07-$83,000 annually. Factors which may affect starting pay within this range may include market, skills, experience and other qualifications of the successful candidate. This position is also eligible for bonus.

The Company offers the following benefits for this position, subject to applicable eligibility requirements : medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.