Implementation Manager

Job Description

Job Description

Salary :

As the Onsite Implementation program Manager you will manage the day-to-day operations and assist with strategic development of your Onsite program in conjunction with the Client, the Onsite Program Manager and with the support of a dedicated Service Delivery team and Shared Back-Office Services team. This role will lead the Onsite staffing program and all aspects of new client engagement, compliance, training, transition., transformation and associated change plan across multiple departments, spanning multiple operating units, positions and staffing variables within your clients operation. The primary focus will be on leading and executing the change management plans that maximizes Onsite leadership / recruiting, contingent employee / team, and business engagement. The role will be responsible for providing transparent progress updates to key stakeholders including reporting, metrics, and analysis against agreed outcomes and evaluating, trouble-shooting and resolving all expected and unexpected challenges.

JOB DESCRIPTION

Recruits, interviews and hires qualified associates

Manages OnSite staffing service.

Defines problems and scope parameters of full implementation or assigned components, developing solution specifications, identifying, securing and setting up needed resources in human capital, IT, office space / furniture / equipment, this will include hands on recruiting to build initial contingent work force within required time frame as necessary.

Develops a management plan, budget, timetable and milestones, identifying structures of authority and processes for decision making within the implementation / components, and ultimately managing the execution of the plan and post implementation evaluation of outcomes.

Plans and structures work activities for team and monitors progress and results.

Facilitates discussions across multiple levels of stakeholders to identify and escalate complex problems impeding teams' delivery / progress.

Creates formal networks with key decision makers.

Challenges and trains team members to use a disciplined approach for driving consistent adoption of required systems, processes and methods.

Fosters teamwork and adherence to new operating norms.

Coach and / or Lead product / client development assignments as necessary demonstrating the agile skills, process, and tools needed for success.

Acts as an escalation point to address or escalate issues as required.

Mitigates project risks and ensures that all on-going work meets all regulatory compliance, safety, OSHA and audit requirements.

Develops and executes plans to develop integrated work relationships with external and internal stakeholders. Works collaboratively, directly or indirectly, with clients and / or partners in those areas that interface with the company.

Coordinate with team to resolve all issues within required timeframe and recommend appropriate changes to all policies and procedures and evaluate all implementation for team.

Monitor all implementation requests and administer staff working and assist team and senior implementation managers and provide required coaching for same.

Evaluate all management information reports and ensure achievement of all team objectives and provide support to senior implementation manager.

Develop all processes and tools for customer implementation lifecycle and identify all defects and provide an efficient interface with all marketing and technical departments.

Maintain all project plans and ensure compliance to timeframe and collaborate with stakeholders for all implementation processes.

Implementation Manager works specifically with new client sites, and as such this position requires managers to travel to those sites and stay for the duration of the implementation. To reiterate this role is 100% travel. This is a home based position when not traveling.

You will regularly work 45 to 50 hours per week, sometimes being on your feet 10 to 12 hours per day.

SUMMARY

The focus of this job is on achieving results which are aligned with the larger picture of the organization and its strategic goals.

Initiative, coupled with a sense of competitive drive, and the ability to stay focused on results despite changing conditions, is the key to achieving the performance objectives of this job.

Because environmental and organizational conditions change rapidly, the work involves innovation and creativity in generating ideas for quick response.

Decision-making is focused on implementing practical, timely solutions.

The job requires getting things done quickly and handling a variety of activities.

Self-assurance, and the confidence to purposely drive toward results while constantly problem-solving and engaging the commitment of others is essential.

A leadership style that is firm and goal oriented, and yet motivates, trains, and engages others in an enthusiastic way is important.

The emphasis on building rapport and relationships with individuals and groups requires an outgoing, poised and persuasive communication style.

Because the pace of the work is faster than average, the ability to learn quickly and thoroughly while continually recognizing and adapting to changing conditions is critical.

The scope of the job may require effective delegation to proven people. Especially routine and repetitive details should be delegated but with responsibility for follow up and accountability for timely results.

While the job requires the ability to act independently, a sense of urgency and the confidence to handle a variety of challenges, a full commitment to the success of the business and high standards of achievement are expected in this position.

The emphasis is on results, and effective systems that achieve results through and with people, rather than on the details of implementation.

The job environment is flexible, constantly changing and provides growth opportunity, recognition and reward for the achievement of business results.

JOB CHARACTERISTICS

Sense of urgency for goal achievement Varied activities multiple, simultaneous projects Multi-tasking fast-paced environment

Results focus idea generation, innovative and creative problem-solving

Rapport and relationship building focused on achieving results

Engage commitment of others

Risk taking

Action-oriented and somewhat collaborative decision-making

Quick decision making in response to changing conditions

Extroverted, confident, enthusiastic, persuasive Influences, stimulates others to action Collaboration focused on results

Authoritative leadership based on generalist expertise, knowledge of systems

Directive leadership to assure business results are achieved

Delegation of details as necessary, with follow up on timeliness and quality

Accountability for results

experienced MSP Professional with incredibly high integrity, an inquisitive mind and a passion for excellence

REQUIREMENTS

Bachelor's Degree preferred

3-5+ years of Staffing and large onsite contingent team implementations experience at a similar level

Relevant Experience or Degree in : Business, Finance, and IT

Project Management experience

PMP Certification and / or Black Belt certification, MS Project skills and experience with implementations in the staffing industry.

Staffing industry experience in a similar role required

Five to seven + years of business experience

Bachelor's degree preferred

Ability to work from home and / or in the corporate office (Addison, TX) and travel up to 50% of the time (eventually) to launch new onsite teams and provide highest level of customer success

Unsurpassed level of professionalism and ability to communicate at all levels of an organization

High sense of urgency with the ability to multi-task and prioritize in a fast-paced environment

Ability to manage and resolve complex client situations in an effective manner

Strong motivation for personal success

Valid Driver License