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Airport Customer Service Agent
Airport Customer Service AgentGAT Airline Ground Support • Eugene, Oregon, United States
Airport Customer Service Agent

Airport Customer Service Agent

GAT Airline Ground Support • Eugene, Oregon, United States
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Job Summary:
As a customer service agent, you are the first impression of a passenger's airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed, as well as EXCELLENT customer assistance to passengers. This position requires working in a fast-paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.

Responsibilities:
  • Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
  • Must be able to announce both incoming and outbound flights.
  • Handle credit cards and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close-out procedures.
  • Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
  • Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
  • Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
  • Able to stand and work in one location for up to four hours at a time.
  • You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
  • Work independently without direct supervision.

Requirements:
  • Must be at least 18 years of age
  • Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
  • Ability to read, speak, and understand the English language.
  • Ability to stand for long periods of time
  • Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
  • Possesses entry-level computer skills
  • Occasionally lift bags or items weighing between 50 and 70 pounds.
  • Pass an extensive post-offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law.
  • Must be able to work nights, weekends, and holidays



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