eCommerce Associate - Franklin Road eCommerce

Ecommerce Associate

ShopGoodwill.com is the first e-commerce platform created, owned, and operated by a nonprofit organization. Today, more than 130 Goodwill organizations from around the United States and Canada list and auction unique items on the site, including art, antiques, collectibles, apparel, jewelry, electronics, and more. Goodwill of Central and Southern Indiana provides an engaging online shopping experience on this site and other online destinations to further Goodwill's mission of helping people who are facing barriers in finding jobs.

The eCommerce Associate assists the management team in reaching the operational goals of the site by functioning in various capacities within the eCommerce location. The titles of the various jobs the eCommerce Associate may be called upon to learn and work include: Picker/Shelver, Packer and Shipping Clerk, eBook Scanner, eBook Picker/Shelver, eBook Shipper, or Customer Service Associate. The environment is production- and safety-focused with a culture that values mutual respect, support, growth, positive team spirit, and family. All positions have hourly quotas to reach.

Hours of Operation: 7 AM-6 PM, Monday through Friday and Saturday, 7 AM-3:30 PM. There are a variety of working shifts available which also may include occasional overtime hours.

Example Duties and Activities:

All roles will maintain clean and orderly work areas, meet and surpass hourly production quotas, and cross-train in other areas to build skill base and value within the department.

Picker/Shelver and eBook Picker/Shelver:

• Accurately scans and stocks items into inventory.
• Picks and fulfills customer orders and ensures accuracy by cross-referencing products with hand held scanners.
• Inspects each product's condition and confirm with the description provided.

Packer, Shipping Clerk, and eBook Shipper:

• Confirms appropriate packaging for customer orders.
• Prints out address labels and readies packages for shipment.

eBook Scanner:

• Identifies quality merchandise using inventory management software and a barcode scanner.
• Visually inspects the condition of books and media.
• Establishes which books make it into inventory.

Customer Service Associates:

• Generates and answers all customer communications via Shopgoodwill.com tickets, emails, phone calls, or in-person.
• Schedules pick-up appointments.
• Pre-picks and organizes customer orders.
• Uses a digital camera to take specific product photos to meet customer requests.
• Works with each department within the facility to resolve issues as they arise.

Required Competencies - for all eCommerce Associate roles:

• Degree and Credential Requirements - NONE! We value candidates who can demonstrate capability and articulate how prior experiences will help them contribute. We believe in continuous learning and professional development.
• Industry Expertise - Has worked in a fast-paced/production-oriented environment with a focus on process, safety, and quality. Is adept at reaching and surpassing quantity/quality quotas.
• Teamwork - Works well with others and makes valued contributions to the outputs of others in order to assist the team or project to achieve the required outputs.
• Ethical - Adheres to procedures and protocol, including maintaining confidentiality in passwords, logging on and off procedures, and adherence to Goodwill's values.
• Attention to Detail - Attends to details and pursues quality in accomplishing tasks, including safety awareness.
• Informed Decision-Making - Identifies and comprehends issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences.
• Mathematical Aptitude - Adds and subtracts two-digit numbers and multiplies and divides with 10s and 100s. Is able to perform these operations using units of American money and weight measurement, volume, and distance.
• Technical Knowledge - Has solid knowledge of G Suite, MS Office, and internet navigation.
• Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to comprehend customers' needs. Delivers information in person, in writing, and in a digital world.
• Continuous Learning - Takes initiative in stimulating and enhancing personal knowledge, skills, and abilities. Remains open and willing to receive and apply feedback to continually improve and advance one's skills.
• Safety Awareness - Recognizes the risks in activities, applies the right measures to control and manage those risks, and ensures all safety protocols are followed.
• Strong Work Ethic - Demonstrates a high degree of professionalism, has a drive to succeed at any task, produces consistent and high-quality work, is organized and timely, values good attendance and punctuality, and is able to work with minimal supervision.

Preferred Competencies - to be considered for specific roles:

• Customer Focus - Has the ability to see, comprehend and relate with customers in an impartial, unbiased yet effective and balanced manner; builds and maintains customer satisfaction with the products and services offered by the organization; provides excellent service to internal and external customers.

Other Requirements:

• Reasonable accommodations may be made to enable people with disabilities to perform essential job functions.
• Required to use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl to manage repetitive movement.
• Regularly lift and/or move up to 50 pounds.
• Can manage prolonged periods of sitting and working on a computer or handheld scanner. Some exposure to moderate noise and temperature variations and working with constant overhead fluorescent lighting.
• Visual Acuity - Has close, distance, peripheral, color vision abilities, depth perception, and is able to adjust focus.
• Minimum of 18 years of age

Benefits: Full-time employees may participate in a comprehensive benefits program that includes:

• Continuing education and leadership development as well as tuition reimbursement
• Comprehensive health plan, dental and vision insurance
• Paid time off (PTO) and paid holidays
• Company provided life insurance
• Nationally recognized preventive health and wellness program
• Section 125 pretax health spending account, dependent care spending account and premiums
• Retirement options with partial company match %
• Employee discount (Goodwill retail and additional external services)
• Mental health services with up to 15 free counseling sessions for you and any family members
• Free nurse health coaching services on site

Goodwill of Central and Southern Indiana is an EEO Employer/Vet/Disabled