Auto Repair Shop Manager

Are you an experienced mechanic tired of turning wrenches every day?

Were looking for a skilled professional to run our auto repair shop, oversee daily operations, and assist with advanced diagnostics. This role is ideal for someone who knows the trade, enjoys problem-solving, and wants to step into a leadership position.

Job Summary

The Repair Shop Manager oversees daily operations of the repair shop, ensuring efficient workflow, high-quality repairs, excellent customer service, and profitability. This role is responsible for managing staff, coordinating repairs, maintaining inventory, and ensuring compliance with safety and quality standards.

Key Responsibilities

Operations Management

• Oversee daily shop operations and repair workflows
  
  
• Schedule and prioritize repair jobs to meet deadlines
  
  
• Ensure repairs meet quality standards and manufacturer specifications
  
  
• Monitor productivity and minimize downtime
  
  

Staff Management

• Hire, train, supervise, and evaluate technicians and support staff
  
  
• Assign work based on skills and workload
  
  
• Enforce company policies, safety procedures, and performance standards
  
  
• Foster a positive, team-oriented work environment
  
  

Customer Service

• Handle customer inquiries, estimates, and complaints professionally
  
  
• Ensure clear communication regarding repair timelines and costs
  
  
• Maintain high customer satisfaction and repeat business
  
  

Inventory & Equipment

• Manage inventory of parts, tools, and supplies
  
  
• Order materials as needed while controlling costs
  
  
• Ensure proper maintenance and calibration of equipment
  
  

Financial & Administrative Duties

• Prepare estimates, invoices, and repair documentation
  
  
• Monitor expenses, labor costs, and shop profitability
  
  
• Meet sales and performance targets
  
  
• Generate reports on productivity, revenue, and customer feedback
  
  

Compliance & Safety

• Ensure compliance with local regulations, warranties, and safety standards
  
  
• Maintain a clean, organized, and safe work environment
  
  

Qualifications

• High school diploma or equivalent (Associates or Bachelors degree preferred)
  
  
• 35 years of experience in a repair or service environment
  
  
• Prior supervisory or management experience preferred
  
  
• Strong technical knowledge relevant to the repair industry
  
  
• Excellent leadership, communication, and customer service skills
  
  
• Proficiency with repair management software and basic accounting tools
  
  

Skills & Competencies

• Leadership and team management
  
  
• Problem-solving and decision-making
  
  
• Time management and organization
  
  
• Customer relations
  
  
• Cost control and budgeting
  
  
• Technical troubleshooting
  
  

Key Performance Indicators (KPIs)

• Repair turnaround time
  
  
• Customer satisfaction scores
  
  
• Revenue and profit margins
  
  
• Technician productivity
  
  
• Inventory accuracy
  
  

Work Environment

• Fast-paced repair shop setting
  
  
• Requires standing, walking, and occasional lifting
  
  
• May involve evenings or weekend hours