Cash Application Manager

Cash Application Manager

ProMach's Financial Shared Service Organization (FSS) is seeking a highly skilled and motivated Cash Application Manager to join their Accounts Receivable Team. The position is hybrid located in Charlotte, North Carolina, and reports to the Senior Manager, Order to Cash. The Financial Shared Service Organization is a USA based, onshore operation.

The Cash Application Manager plays a vital role in managing end-to-end cash application operations to ensure the accurate and timely posting of payments to customer accounts. This role involves managing a team of cash specialists, streamlining processes, driving automation initiatives, and collaborating with various stakeholders. The ideal candidate will have experience with workflow automation, change management skills, continuous improvement mindset, and proven experience leading and developing people.

Operational Leadership and Performance Management

• Oversee end-to-end cash application operations, including lockbox processing, ACH / Wire postings, credit card payments, and unidentified cash resolution.
• Ensure timely and accurate posting of cash receipts to customer accounts in alignment with service level agreements (SLAs).
• Reconcile unapplied cash and deposits, perform root cause analysis, and coordinate with customers and Divisions to resolve payment discrepancies.
• Collaborate with collections, billing, and Division stakeholders to resolve payment issues and / or service issues, lead implementation of solutions.
• Implement and maintain best practice cash policies and procedures to improve efficiency and effectiveness.
• Monitor cash team's performance against established service level agreements and ensure they are hitting defined goals and targets.
• Provide training and learning and development support to staff to enhance their skills and knowledge.
• Lead, coach, and develop a team of 5 Cash Application Analysts in a high-volume, global shared services environment.
• Establish team goals, monitor performance, and drive accountability through key performance metrics (e.g., unapplied cash, posting accuracy, turnaround time).
• Promote a culture of collaboration, continuous learning, and process ownership.
• Ensure proper internal controls are in place and operating effectively, and compliance with all relevant regulations.
• Own the onboarding of new divisions into Order-to-Cash shared services, inclusive of project management, coordinating, testing and go-live monitoring.
• Support month-end and quarter-end closing activities, including cash reconciliations and reporting.

Automation & Continuous Improvement

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical / dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits you are eligible on your first day of employment!

If this sounds like you, we want to connect!

Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.