Customer Support Specialist

We are looking for a Customer Service Representative to join a local, growing Industrial Supply team! We need an enthusiastic individual who can assist with addressing clients needs. This role will balance entering orders, investigating and resolving customer issues, answering phones, coordinating service programs, and collaborating cross-departmentally with Purchasing, Warehouse and Sales to ensure we deliver the best customer service in the market.

Job Duties and Responsibilities

• Order entry – originating from customer calls, emails, web inquiries and sales reps.
• Assist with credit & rebills, RMA's, product exchanges, etc.
• Ensure all customer issues are handled quickly, and that the customers are happy after the issue is resolved.
• Coordinate w/the warehouse and purchasing on urgent deliveries and inventory discrepancies as needed.
• Ability to talk to customers on the phone, remain calm, and provide an amazing customer experience.

Abilities Required

• Ability to remain calm during high stress situations and interactions
• Strong technical aptitude
• Excellent project management skills
• Understanding of inventory allocation and concepts
• Curious with an inherent ability to problem solve
• Comfortable in a fast-paced environment
• Previous purchasing or distribution experience a plus, but not required

Hours and Compensation

Working hours will be Monday - Friday, 8am - 5:30pm.

Starting pay will be between $25 - $27 per hour, depending on experience.