Qa Case Manager - Pre-LitigationThe Smith Law Center • Hampton, VA, US
Qa Case Manager - Pre-Litigation
The Smith Law Center • Hampton, VA, US
[job_card.1_day_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Medical records and billing completeness Lien identification, documentation, and tracking Clear medical chronologies and issue spotting Timely progression toward demand Complete and well-supported demand packages Identify risks, errors, and workflow breakdowns early Provide clear corrective direction to case managers Escalate unresolved or recurring quality issues to the COO Manage a reduced personal caseload (approximately 20% fewer cases than standard Case Manager roles) Handle cases of equal or greater complexity Maintain firm standards for documentation, deadlines, and client communication Monitor case progression across the pre-litigation team Reinforce consistent workflow execution Identify individual versus systemic issues Coordinate with intake, verifications, investigators, and attorneys as required Serve as the primary point of contact for partners on GDC-related matters Receive and triage partner inquiries arising in litigation Resolve issues within role scope Assign issues to the appropriate internal owner when outside the role scope Escalate unresolved or systemic issues to the COO Provide non-disciplinary guidance to case managers Serve as a resource on medical records, liens, demand preparation, and issue identification Support onboarding and development of case managers as needed Extensive experience in plaintiff personal injury pre-litigation case management Advanced knowledge of medical records, billing, and lien issues Strong working knowledge of Neos (or similar case management systems) Close attention to detail and strong judgment Ability to provide direct, constructive feedback to peers Ability to operate in an advisory, non-supervisory role Organized, disciplined, and accountable Compensation above the standard Case Manager pay band Reduced caseload aligned with QA and partner-facing responsibilities Hybrid flexibility depending on experience Work within a disciplined, trial-focused firm with long-term stability Opportunity to serve as a senior subject-matter expert without people management responsibilities
Job Description
Job Description
Why This Role Matters
The QA Case Manager plays a critical role in ensuring that pre-litigation cases are worked correctly, consistently, and in accordance with firm standards. This position exists to identify issues early, prevent downstream problems, and protect case value.
The QA Case Manager carries a reduced personal caseload and provides advisory quality assurance review to other case managers. The role does not include formal supervisory authority. Instead, it functions as a senior subject-matter expert who directs corrective action, resolves issues within scope, and escalates unresolved or systemic concerns to firm leadership.
This is a terminal SME role intended for an experienced personal injury case manager.
Compensation : $60,000
Responsibilities : What You Will Do
Quality Assurance and File Review
- Perform ongoing QA review of active pre-litigation files
- Ensure compliance with firm SOPs, workflows, and documentation standards
Review files for :
Caseload Management
Workflow Oversight
Partner Point of Contact (GDC Matters)
Coaching and Support
Qualifications :
What We Are Looking For
About Company
The Smith Law Center has fought for the seriously injured since 1949. For more than 75 years, we have represented individuals and families in traumatic brain injury, catastrophic injury, and other serious personal injury matters. We are a trial-driven firm with a long-standing reputation for preparation, discipline, and results.
Our work is grounded in consistency, accountability, and execution. Every role at the firm exists to protect case quality, client outcomes, and the integrity of our process.
Why Join Us
Notice to Applicants
Qualified applicants may be invited to complete a Prevue assessment to evaluate working style and role alignment.
[job_alerts.create_a_job]
Qa Case Manager PreLitigation • Hampton, VA, US
[internal_linking.similar_jobs]
Registered Nurse (RN) | Case Manager.TravelNurseSource is working with Ventura MedStaff to find a qualified Case Manager RN in Salem, Virginia, 24153!.
Are you ready to take your Travel career to th...[show_more] Registered Nurse (RN) | Case Manager.TravelNurseSource is working with Thrive Staffing to find a qualified Case Manager RN in Salem, Virginia, 24153!.
Join Our Team at Thrive Staffing!.Are you a ski...[show_more] Registered Nurse (RN) | Case Manager.TravelNurseSource is working with Lancesoft Inc to find a qualified Case Manager RN in Charlottesville, Virginia, 22901!.
University of Virginia Medical Center ....[show_more] 
A leading staffing firm is seeking a comprehensive Nurse Case Manager to provide healthcare management services that facilitate treatment and improve operational efficiency.This role involves asses...[show_more] Registered Nurse (RN) | Case Manager.TravelNurseSource is working with Lancesoft Inc to find a qualified Case Manager RN in Charlottesville, Virginia, 22901!.
Shift : Day 5x8-Hour (08 : 00 - 16 : 00).Est...[show_more] Registered Nurse (RN) | Case Manager.TravelNurseSource is working with Lancesoft Inc to find a qualified Case Manager RN in Charlottesville, Virginia, 22901!.
University of Virginia Medical Center.C...[show_more] Registered Nurse (RN) | Case Manager.TravelNurseSource is working with RadGov, Inc to find a qualified Case Manager RN in Charlottesville, Virginia, 22901!.
URGENT HIRING FOR RN : Case Manager (Home ...[show_more] 
A company is looking for a Case Manager II to support FOIA document review and eDiscovery operations.Key Responsibilities Support FOIA review teams by tracking requests and managing responses Cr...[show_more]
Sentara Norfolk General Hospital is hiring an Inpatient Case Manager RN to work full-time 40 hours per week.Responsible and accountable for the provision and facilitation of comprehensive care mana...[show_more]
Sentara Leigh Hospital is hiring an Inpatient Case Manager RN to work part-time for the Emergency Department.Generous Sign-on Bonus available for qualified candidates!.
Responsible and accountable f...[show_more] Sentara Health Plans is currently hiring an Integrated Nurse Case Manager in the Hampton and Newport News area of Virginia.
Position is remote but does require.Candidates must be able to travel freq...[show_more] 
A healthcare organization in Norfolk, VA, is seeking a full-time Inpatient Case Manager RN to provide comprehensive care management in a hospital setting.
The role includes developing care plans foc...[show_more] Registered Nurse (RN) | Case Manager.TravelNurseSource is working with Lancesoft Inc to find a qualified Case Manager RN in Charlottesville, Virginia, 22908!.
Established in 2000, LanceSoft is a Cer...[show_more] 
Sentara Health Plans is currently hiring an Integrated Nurse Case Manager in the Hampton and Newport News area of Virginia.
Position is remote but does require.Candidates must be able to travel freq...[show_more]
Special Operations Nurse Case Manager / Case Manager (Hampton Roads, VA).THIS POSITION OFFERS RELOCATION.KBR is a company of innovators, thinkers, creators, explorers, volunteers, and dreamers; but...[show_more] Sentara Norfolk General Hospital is hiring an Inpatient Case Manager RN to work part-time 20 hours per week.Responsible and accountable for the provision and facilitation of comprehensive care mana...[show_more] A company is looking for a Case Manager II to support FOIA document review and eDiscovery operations.Key Responsibilities Support FOIA review teams by tracking requests and managing responses Cr...[show_more] Registered Nurse (RN) | Case Manager.Advantage Medical Professionals .TravelNurseSource is working with Advantage Medical Professionals to find a qualified Case Manager RN in Salem, Virginia, 24153...[show_more]
Travel Nurse RN - Case Manager - $1,986 to $2,186 per week in Salem, VA
TravelNurseSource • Chesapeake, Virginia, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Travel Nurse RN - Case Manager - $1,992 to $2,186 per week in Salem, VA
TravelNurseSource • Chesapeake, Virginia, US
[job_card.full_time] +2
[last_updated.last_updated_variable_hours] • [promoted]
Travel Nurse RN - Case Manager - $2,156 to $2,472 per week in Charlottesville, VA
TravelNurseSource • Chesapeake, Virginia, US
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
RN Case Manager : Healthcare Strategy & Care Coordination
US Tech Solutions • Chesapeake, VA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Travel Nurse RN - Case Manager - $2,500 to $2,550 per week in Charlottesville, VA
TravelNurseSource • Chesapeake, Virginia, US
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Travel Nurse RN - Case Manager - $2,140 to $2,472 per week in Charlottesville, VA
TravelNurseSource • Chesapeake, Virginia, US
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Travel Nurse RN - Case Manager - $2,500 to $2,502 per week in Charlottesville, VA
TravelNurseSource • Chesapeake, Virginia, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Maryland Licensed Case Manager II
VirtualVocations • Newport News, Virginia, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Inpatient Case Manager RN
Sentara Healthcare • Norfolk, VA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
RN Inpatient Case Manager - Emergency Department
Confidential • Norfolk, VA, United States
[job_card.part_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Nurse Case Manager
Confidential • Newport News, VA, United States
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Inpatient RN Case Manager Care Transitions Leader
Sentara Health Plans • Norfolk, VA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Travel Nurse RN - Case Manager - $2,450 to $2,512 per week in Charlottesville, VA
TravelNurseSource • Chesapeake, Virginia, US
[job_card.full_time] +1
[last_updated.last_updated_30]
Nurse Case Manager
Sentara Health • Newport News, VA, US
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Special Operations Nurse Case Manager / Case Manager (Hampton Roads, VA)
KBR • Hampton, VA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Inpatient Case Manager RN
Confidential • Norfolk, VA, United States
[job_card.part_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Maryland Licensed Case Manager
VirtualVocations • Portsmouth, Virginia, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Travel Nurse RN - Case Manager - $2,133 to $2,294 per week in Salem, VA
TravelNurseSource • Chesapeake, Virginia, US
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]