User Researcher

Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you'll find your place here. We value winning together-while learning, having fun, and making a profound difference for the dreamers and builders in the world.

We are looking for a User Researcher who is passionate about deeply understanding our customers' needs, context, and motivations. You will accelerate innovation and drive value by bringing these insights to everything we do at DigitalOcean.

As a User Researcher at DigitalOcean, you'll join a dynamic team dedicated to revolutionizing cloud computing and AI. Reporting to the Manager of User Research , you will act as a critical link between our users and our business. You'll work with product and design teams to guide the future of our business by generating actionable insights that ensure our products and services meet the everyday needs of our users.

You'll lead research for critical customer journeys and products, serving as a strong advocate for applied research and a user-centered mindset across the organization. In addition to leading tactical studies, you will contribute to strategic, continuous research programs that elevate overall "customer intelligence" across the organization. Working with your fellow researchers and strategy leaders, you'll also help shape the team's culture, ways of working, and approach to ResearchOps.

What You'll Do :

• Lead Research from End-to-End : Manage every step of the research process, from study planning and participant recruiting to conducting activities, analysis, and reporting.
• Generate Actionable Insights : Partner with product managers and designers to scope and lead tactical research that drives decisions and helps teams understand user needs.
• Influence and Advocate : Create impactful deliverables that clearly communicate your findings and recommendations, spurring teams to action. You'll serve as an advocate for user exposure, empowering peers to center the customer experience in their daily work.
• Contribute to Our Research Practice : Help build and improve research practices, methods, and guidelines. You will also contribute to our centralized research library, increasing the accessibility and impact of every insight.

What You'll Add to DigitalOcean :

Compensation Range :

#LI-Remote

Why You'll Like Working for DigitalOcean

Application Limit : You may apply to a maximum of 3 positions within any 180-day period. This policy promotes better role-candidate matching and encourages thoughtful applications where your qualifications align most strongly.