Sales Account Manager (Bilingual English/Japanese)

SEH America
Sales Account Manager (Bilingual English/Japanese)

SEH America is located in Vancouver, Washington. It is one of 13 Shin-Etsu Handotai Group (SEH) facilities located around the world. SEH is the world-leader in the manufacturing of silicon wafers for the semiconductor industry. At SEH America, our philosophy and success rest upon our commitment to excellence, quality of service and product to our customers, and a safe working environment for our employees.

Summary

Develop sales strategies, plans, and budgets for the maintenance and development of assigned accounts. Manage all aspects of customer-related activities for assigned clients.

Essential Duties

• Develop sales strategies, plans, and budgets for the maintenance and development accounts.
• Contribute to corporate sales planning, forecasting, and product life cycle planning.
• Identify market opportunities and assess growth potential. Obtain information on competitors and competitive products used to refine sales strategies and to develop new customer relationships.
• Represent company at industry promotional meetings and events.
• Represent company in all sales-related activity involving assigned clients, including customer on-site visits, sales presentations, and communications regarding pricing, orders, scheduling, delivery, etc.
• Develop and deliver technical presentations and product demonstrations targeted to engineers and engineering management of prospective customers.
• Prepare price quotes and negotiate customer contracts according to established procedures under the direction of executive management.
• Assess customer needs to provide appropriate products and services, applying substantial technical product knowledge to design innovative solutions.
• Provide coordination of engineering development and new part qualifications. Provide coordination of response to quality events and customer concerns.
• Responsible for educating customers on the benefits of using SEH-A products and for providing on-going support for customer base.
• Will assist in preparation of specific support plans for the future needs of customers.
• Responsible for deploying and coordinating SEH resources in the US and at overseas sites.
• Adhere to all Safety and Quality requirements.
• Follow all employment and site services policies.
• Will perform other projects and tasks, as directed.

Minimum Qualifications

• Business level Japanese verbal and written communication skills.
• Bachelor’s degree in engineering field or relevant discipline.
• Semiconductor engineering or quality assurance background with experience in a customer-facing role and/or sales or account management experience in semiconductor device processing and/or silicon wafer processing.
• Strong interpersonal communication skills, including the ability to be articulate and persuasive.
• Substantial technical product knowledge relating to silicon wafer manufacturing and semiconductor industry segments.
• Solid MS Office product experience is required (Outlook, Word, Excel, PowerPoint).
• Demonstrated organizational skills and ability to work under minimal supervision.
• Good understanding of the country, culture, and selling customs of the customer served. Must be sensitive to appropriate business practices for that country.
• Able to work in high intensity and demanding environment with strong commitment to customer service.
• Must maintain professional presence and positive attitude with both external customers and co-workers.
• Must have valid passport for international travel.

Preferred Knowledge/Skills/Experience

• Experience working for or interacting with an international company.
• Familiar with Silicon Material Characterization (SEM, SIMS, GOI, XRT, C-V, SRP, DLTS, TEM, and others).

Working Conditions/Physical Demands

Must be able to read, comprehend, execute, and communicate instructions and procedures. Requires an ability to work on a computer for extended periods of time. Frequent sitting for long intervals. Walks and climbs stairs on an occasional basis. Close vision (<2 feet) required. Frequently lifts up to 5 lbs. Normal twisting, stretching, lifting associated with a standard office environment. Domestic and international travel required. Driving to customer locations required. A high degree of safety consciousness is required for all positions at SEH America.

Compensation/Benefits

The salary range for this position is $90K-$140K. The starting salary is based on various job related factors such as experience, skill, and specialized training/education.

We are committed to employee health and wellness and believe it plays a factor in our success. The SEH America benefit plan is considered one of the most generous plans in the region based on coverage and employee cost. SEH America is pleased to offer the following benefits, services, and perks:

Health Benefits for You and Eligible Family Members
• Medical (2 plan options with prescription drug program included) - Massage therapy, acupuncture, & naturopathy included in plan
• Dental (2 plan options)
• Vision (automatic election with medical and dental enrollment)

Paid Time-Off Benefits
• Vacation (starts at 15 days for exempt employees) & Vacation Savings Account
• Sick pay (80 hrs sick pay with rollover & payout)
• 9 Paid Holidays
• Company leave programs including Short Term Medical Leave (up to 24 weeks – based on length of service) & Long Term Disability
• Bereavement Leave (up to 3 days), Jury or Witness Leave, SEH-A Military Leave Program

Other Company Provided Benefits
• 401(k) Plan- Company match plus additional employer contribution
• Flexible Spending Accounts – Health Care & Dependent Care
• Employee Basic Life Insurance- Option to purchase supplemental & dependent life insurance
• Voluntary AD&D Insurance (for employee & family)
• Company provided Long Term Care Insurance – Option to purchase additional employee and spouse coverage.

Services & Perks
• Education Assistance- Paid directly to school
• Employee Assistance Program
• Subsidized Childcare
• On-Site Café (cost subsidized by company)
• Community Garden
• On-Site Fitness Center (no cost & open 24/7)
• EV Charging Spots
• Multiple Award Programs & Employee Appreciation Events
• Diverse Employee Population
• Numerous Growth Opportunities & Career Paths

SEH America, Inc. is proud to be an Equal Opportunity Employer. We ensure that all qualified applicants are considered for employment. We do not discriminate on the basis of age (40+), sex, pregnancy, marital status, sexual orientation, race, creed, color, national origin, citizenship or immigration status, military/veteran status, sensory, mental or physical disability (or use of a trained guide dog or service animal), or any other protected status under federal, state, or local law. We are a drug free workplace and follow State of Washington standards of what are considered prohibited drugs. Offers of employment are contingent on a pre-employment drug screen and criminal background check for required positions. SEH-A participates in E-Verify. More information can be found on our website.