Customer Service and Support Representative

Description:

At Vintage King, we don’t just sell gear—we help musicians bring their visions to life. Whether it’s resolving order issues, or helping with a complex warranty repair, or helping with a simple shipping issue, we’re all about delivering expert support with a personal touch.

As a Customer Service & Support Representative, you’ll be the face of our Burbank facility, ensuring every visitor and caller feels welcomed and taken care of. You’ll handle front desk duties, direct inquiries, and keep things running smoothly in th store.

Beyond the desk, you’ll collaborate with our Audio Consultants to assist customers before and after sales, manage warranty and service needs, and work with our dynamic Customer Service and Support team to make sure all our customers are customers for life Your role is key to keeping our operations seamless and ensuring every client experiences the top-tier service that sets Vintage King apart.

What You’ll Do:

• Be the first point of contact for customers in person and over the phone.
• Manage front desk operations—greet visitors, answer calls, and direct inquiries.
• Support sales and service teams with order and warranty support.
• Work with vendors and internal teams to ensure smooth transactions.
• Help maintain the stellar reputation of Vintage King through top-notch service.

What You’ll Bring:

• Customer-centric mindset – You thrive on providing excellent customer service and building lasting relationships.
• Strong communication skills –Whether in person, on the phone, or over email, you communicate clearly and professionally.
• Attention to detail – You stay organized and ensure nothing slips through the cracks or gets missed.
• Problem-solving skills – You think on your feet and find solutions to customer inquiries and challenges.
• Passion for music and audio gear – You understand, appreciate, and have a good knowledge of the world of professional audio.
• Team player attitude – You enjoy working collaboratively across departments to create the best possible experience for customers.
• Experience in customer service or support – Prior experience in a similar role is a must. We are looking to add a seasoned professional to our dynamic customer support team.

Requirements:

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Associate’s degree (A.A.) or equivalent from a two-year college or technical school; or two to five years of relevant experience and/or training; or an equivalent combination of education and experience.
• Strong digital literacy, including proficiency with cloud-based collaboration tools, database management, and productivity software.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write clear and professional correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and team members.
• Basic mathematical skills, including addition, subtraction, multiplication, and division with whole numbers, decimals, and percentages.
• Familiarity with modern workplace communication tools (e.g., Microsoft Teams, Slack, Zoom) and ability to adapt to new software platforms.
• Ability to analyze and solve problems using critical thinking and data-driven approaches.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Troy, MI 48084: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person