Account Manager - Sales

Account Manager Location: Remote (Hybrid Optional) | Travel Required (~10-20%)

About Caselle

At Caselle, we build software that helps communities thrive. We serve over 1,300 customers and 20M citizens. For over 40 years, we've supported local governments with ERP solutions built specifically for small and mid-sized municipalities. Our platform enables towns and cities to manage their finances, utilities, payroll, and citizen services more efficiently-so they can focus on what matters most: serving their residents.

With a 98% customer retention rate, Caselle is trusted by hundreds of local governments across the country. We're committed to long-term partnerships and delivering solutions that make a lasting difference in the communities we serve.

What We're Looking For

We're looking for an experienced, relationship-driven Account Manager to help our municipal partners get even more value out of Caselle. In this role, you'll manage a book of 200+ loyal customers, focusing on upselling and cross-selling new solutions like online payments (Community Connect), cloud hosting, and other modular product add-ons.

This is not a traditional retention role-we have a strong support and implementation team that handles onboarding, troubleshooting, and day-to-day success. Your mission is to unlock growth within your customer base by identifying opportunities, building relationships, and guiding municipalities to the next stage in their digital transformation.

Key Responsibilities

• Own and manage a book of 200+ existing local government accounts
• Proactively engage customers around new product offerings and solution expansion
• Drive revenue growth through targeted upsell and cross-sell activities
• Partner with city clerks, treasurers, managers, and other stakeholders to align on their evolving needs
• Travel to conferences, user forums, and 6 onsite meetings per year (~10-20% travel)
• Maintain accurate pipeline tracking and forecasting using CRM tools
• Serve as a strategic advisor on how Caselle's tools can help communities work more efficiently
• Negotiate contracts and close agreements to maximize recurring revenue
• Work with other teams to ensure timely and successful delivery of solutions to clients

You Might Be a Great Fit If You...

• Have 5-10+ years of experience in GovTech, ERP software, or municipal sales/account management
• Understand the unique challenges and responsibilities of local government operations
• Are passionate about supporting small-town America and helping communities modernize their systems
• Excel at building long-term relationships, asking the right questions, and spotting expansion opportunities
• Are proactive, self-directed, and comfortable working remotely
• Have strong communication skills and the ability to tailor your approach for a variety of municipal roles
• Ability to juggle multiple clients and proposals at a time, while maintaining sharp attention to detail

Why This Role, Why Now

Caselle is entering a phase of significant product growth-with powerful new offerings that improve how towns serve their residents. From integrated cloud solutions to new modules, there's never been more opportunity to help our customers expand their toolkit. This role is a chance to grow your career while making a direct impact on real communities across the country.

Benefits

• Flexible remote work with hybrid option for Utah-based team members
• Medical, dental, vision, and retirement plan
• Opportunities for travel to regional events and conferences
• Meaningful work that supports local governments and strengthens communities
• 4% match on 401k after 6 months

Interested in helping communities thrive with modern ERP tools? Apply now and join a team that puts local government-and the people they serve-at the center of everything we do.