Community Portfolio Manager Job at AMG | Association Management in Plano

Community Manager – Alamo Management Group

Job Summary

Daily work involves customer service, vendor management, project management, public speaking, finance, budgeting, and conflict resolution. Many candidates joining our company have experienced previous success in areas such as retail, restaurants, and administrative or task/project management roles; they are able to work independently with some supervision and direction. We are primarily a customer service and communication company that just happens to be in the property management industry. Handling difficult customer situations is an essential trait, as we deal with a high number of conflict resolution scenarios.

Responsibilities

• Effectively manage a portfolio between 2500-3000 homes.
• Work directly with the BOD of each community.
• Advise the BOD on decisions and best practices.
• Attend BOD meetings at an agreed time by the BOD.
• Implement BOD decisions and processes.
• Weekly Updates.
• Manage all vendors within each community and ensure all contractual obligations are met.
• Design and prepare Request for Proposals.
• Perform site inspections on a regular basis.
• Draft and keep all community records.
• Keep association files organized on the server.
• Update portals.
• Monthly newsletters.
• Handle all Eblast for the communities.
• Effectively run all BOD meetings.
• Prepare meeting notices, agendas, and presentations.
• Draft meeting minutes.

Community Rules and Regulations – Responsibilities include drafting and enforcing community rules and regulations that govern landscaping, home maintenance, parking, building additions, and exterior appearance. Rules and regulations also protect property values and maintain a visually appealing neighborhood.

Maintenance and Upkeep – Responsible for the general maintenance and upkeep of common areas, ensuring neighborhood equipment, lighting, and gates are in good working order. May work with local vendors to uphold these responsibilities.

Site Inspection – Conduct bi-weekly community site inspections, survey the area for violations, assign violations to homeowners, and issue fines against non-compliant homeowners when necessary.

Other Responsibilities – Handle the financial matters of the HOA, including collection of association fees, coordinate with a council or board made up of community members, facilitate neighborhood meetings, keep residents up to date on rule changes, and serve as representation of the management company. Conduct annual elections to select new board members.

Eligibility Requirements

• Education: High school or equivalent
• Experience: Customer service – 3 years
• License/Certification: Driver's License
• Preferred candidates may have some of the following:
• Certification: M100 or CMCA
• 2 years property management experience
• Bachelor’s Degree in Business or Management
• Real Estates License
• Professional experience in community management or maintenance
• Professional experience with vendor management
• Preferred Qualifications:
• Certification: M100 or CMCA
• 2 years HOA property management experience

About AMG

Alamo Management Group is a local homeowners association, or HOA, management company with a focus on being a unique place of employment. We are customer service centered, with strong family and neighbor values. We do not want to be like other companies, and our belief is that by creating an amazing customer experience we will achieve long-term success. At AMG we are enthusiastic about the growth of our employee’s skillset and the culture that we uphold in the workplace. While working at AMG you will find yourself learning something new and useful every day. Industry experience is preferred but not required to be successful at AMG; we want to grow with you! We pride ourselves in our determination to change the negative stigma of HOAs. To achieve this, we look for employees who are ready to learn, able to take on challenges, and strive to provide the best customer experience to our vendors, developers, and residents. Are you an adaptive learner? Are you ready to take on challenges? Are you passionate about customer experience? Are you energetic? Then consider joining the fastest growing local management company in Texas!

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Finance and Sales