Manager, User Experience Design - ML

Description

AppFolio is more than a company. We’re a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. One in which every experience feels effortless, yet meaningful. Where customers are empowered to take on any opportunity. We show up as one team, connected by our values to be a force for good. Because together, we have the power to create extraordinary outcomes for our customers, our communities, and ourselves.The Manager of User Experience leads the design strategy for Realm-X, our suite of AI agents and AI experiences. You will lead a dedicated team in evolving the software paradigm—moving from traditional tools to collaborative AI-first experiences that accelerate customer workflows. Reporting to the Director of Platform UX, you will ensure our AI products are trustworthy, predictable, and deliver high-velocity momentum.Your impact

• Partner with Product and Engineering to define and execute the long-term roadmap for our AI agent product line.
• Evolve our AI components to ensure best-in-class experiences for customers.
• Act as a high-visibility advocate for the design team, solving complex challenges in the emerging field of agent-based UX.
• Coach designers and remove blockers to ensure the team delivers measurable outcomes connected to business goals.
• Establish design standards and lead the implementation of evaluation frameworks (Evals) to optimize agent accuracy and interaction quality.
• Ensure the team addresses bias in AI representation and maintains high standards for inclusive, transparent experiences.

Qualifications

• Deep understanding of designing for AI technologies, specifically Large Language Models and autonomous agents.
• Expertise in leading teams through high-complexity problems via structured discovery and iterative prototyping.
• Proven ability to translate complex design rationale into business impact to secure cross-functional buy-in.
• Ability to navigate ambiguity and evaluate trade-offs between quality, technical feasibility, and business impact.

Must have

• 6+ years in UX/Product Design, with at least 2 years in a dedicated people management role.
• Demonstrated experience designing for AI-powered products, conversational interfaces, or intelligent systems.
• Experience thriving in "0-to-1" environments and defining new best practices.
• Work samples demonstrating complex problem-solving in enterprise software, platform design, or AI products.

LocationFind out more about our locations by visiting our . Compensation & BenefitsThe compensation that we reasonably expect to pay for this role is: $152,000 - $190,000 [base pay / OTE]. The actual compensation for this role will be determined by a variety of factors, including but not limited to the candidate’s skills, education, experience, and internal equity.Please note that compensation is just one aspect of a comprehensive Total Rewards package. The compensation range listed here does not include additional benefits or any discretionary bonuses you may be eligible for based on your role and/or employment type.Regular full-time employees are eligible for benefits - .

About AppFolio

AppFolio is the technology leader powering the future of the real estate industry. Our innovative platform and trusted partnership enable our customers to connect communities, increase operational efficiency, and grow their business. For more information about AppFolio, visit appfolio.com.

Why AppFolio

Grow | We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves.

Learn | We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills.

Impact | We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities.

Connect | We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed.

Paddle as One.