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Contents Production Manager
Contents Production ManagerServpro • Beverly Hills, CA, US
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Contents Production Manager

Contents Production Manager

Servpro • Beverly Hills, CA, US
[job_card.30_days_ago]
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  • [job_card.temporary]
[job_card.job_description]

Contents Production Manager

A great candidate for this role will have previous cleaning, mitigation / restoration industry experience supervising production crews and jobs, as well coordinating requirements for production, completing job files, and monitor jobs from start to finish.

COMPENSATION : $70-$80k plus bonus opportunities!

SERVPRO Beverly Hills is an industry leading water, mold, and large loss fire restoration company. We are one of a select few members of the SERVPRO Global Disaster Recovery Team Program, singling us out as one the largest producers of commercial damage restoration in the country and worldwide. Perks :

  • Weekly pay and bonuses opportunities
  • Company iPad, company phone, company credit card
  • PTO, Sick Pay, Paid Holidays
  • Medical, Vison, Dental, Life Insurance
  • Working for the largest and best SERVPRO franchise!

Management of Production Team :

  • Recruit, hire, train, manage, provide feedback for Production Team members
  • Assign and coordinate jobs with crews.
  • Train Production Team on SERVPRO Contents guidelines and quality standards
  • Provide regular performance feedback to Production Team and conduct annual performance evaluations
  • Monitor performance of production staff to ensure compliance with SERVPRO Contents standards and policies
  • Perform as Crew Chief on an interim basis as necessary to ensure job site documentation and progress on projects
  • Monitor staff compliance with all payroll and timekeeping requirements and that timecards are accurate, complete, and timely submitted to payroll department

    • Project Management :

  • Respond immediately to all calls concerning commercial losses and all calls concerning residential losses within 24 hours
  • Develop and review job scope to ensure accuracy and clarity
  • Create project cost estimates by adhering to established pricing schedules and review any alterations or deviations from pricing schedule with Operations Manager or General Manager.
  • Identify production services, assign time, and materials necessary to develop accurate Contents job estimates
  • Document, record and submit scope sheets, pictures, and supporting documents into the estimating database
  • Monitor projects to ensure that project timelines and production costs are maintained at the agreed upon completion date and rates established for the project
  • Manage scheduling of jobs, staff, resources, and crews to meet SERVPRO Contents production standards, guidelines, and deadlines

    • Customer Service :

  • Resolve customer concerns and complaints; escalate these to the operations manager, general manager, or owner as needed
  • Maintain a pipeline of new business and solicit business from existing and new customers
  • Act as the Company's representative and manage the Company's relationships with customers, homeowners, commercial building owners, facility managers, property management companies, insurance agents, adjusters and consultants

    • Qualifications :

  • 3+ years experience in the Restoration Industry
  • 1+ year Supervisory / Management experience within the Restoration industry, Contents division preferably
  • Knowledge of commercial cleaning products, cleaning and restoration equipment, and office technology and procedures
  • Knowledge of industry safety and risk management best practices to minimize workplace injuries and damage to property and equipment
  • Knowledge of payroll and timekeeping practices
  • Strong leadership, management and supervision skills
  • Ability to effectively communicate with customers and COIs of diverse backgrounds
  • Superb customer service, administrative, and verbal and written communication skills
  • Valid Drivers License

    • SERVPRO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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    Production Manager • Beverly Hills, CA, US

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