Bilingual Office Support/Customer Service

Job Description: As a Bilingual Office Support/Customer Service in Orlando. You will be responsible for coordinating patient appointments, managing the office schedule, and ensuring clear communication between patients and healthcare providers in both English and Spanish. Your role is vital in providing a seamless patient experience, maintaining efficient office operations, and supporting the overall functioning of the healthcare team.

Key Responsibilities:

• Appointment Scheduling: Schedule patient appointments, procedures, and follow-up visits, ensuring that the medical office's calendar is efficiently managed.
• Patient Communication: Communicate with patients in both English and Spanish to confirm appointments, provide instructions, and answer any questions related to their visits or medical care.
• Coordination with Providers: Work closely with doctors, nurses, and other healthcare professionals to coordinate schedules, reschedule appointments as needed, and ensure that all parties are informed of any changes.
• Patient Records Management: Maintain accurate and up-to-date patient records, including appointment details, contact information, and any special instructions or needs.
• Reminder Calls: Make reminder calls to patients in both English and Spanish to confirm upcoming appointments and ensure they have all necessary information.
• Handling Inquiries: Address patient inquiries over the phone or in person, providing assistance in both languages to ensure a clear understanding of office policies, procedures, and patient care instructions.
• Office Support: Provide general administrative support to the medical office, including filing, data entry, and assisting with front desk duties as needed.
• Conflict Resolution: Manage scheduling conflicts or issues with diplomacy and efficiency, ensuring minimal disruption to patient care.

Skills and Qualifications:

• Bilingual Proficiency: Fluent in both English and Spanish, with excellent verbal and written communication skills in both languages.
• Medical Office Experience: Prior experience in a medical office or healthcare setting, with knowledge of medical terminology and procedures.
• Organizational Skills: Strong organizational and multitasking abilities, with the capacity to manage a busy schedule and prioritize tasks effectively.
• Customer Service: A patient-centered approach with a focus on providing excellent customer service and ensuring a positive experience for all patients.
• Tech-Savvy: Proficient in using scheduling software, electronic health records (EHR) systems, and standard office applications such as Microsoft Office Suite.
• Attention to Detail: Accurate and detail-oriented, with the ability to handle sensitive information confidentially and ensure precise record-keeping.
• Problem-Solving: Ability to anticipate scheduling issues and resolve them efficiently, maintaining a smooth workflow in the office.