Mission Family Community Center Program Manager

Description

WHO WE ARE :

Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in-need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities.

WHAT MAKES VOA SPECIAL?

Volunteers of America Colorado believes unique challenges require unique and thoughtful solutions. VOA creates specialized programs to meet the critical needs of the communities we serve—our programs across Colorado look different because each community is distinct. We engage faith, relationship-building, and volunteers wherever we go to lift up and support Colorado’s most vulnerable citizens.

The Program Manager at the Mission Family Community Center (MFCC) is responsible for overseeing facility operations (buildings and grounds), leading program development (serving the entire household), and ensuring the delivery of high-quality services to vulnerable families through a holistic and trauma informed lens. The MFCC serves as a dynamic hub for families to connect to essential resources, supports, and community partners.

The Program Manager will stay current on challenges families are facing and serve as an expert on resources for families to better meet the evolving needs of the community and a resource hub to VOA Colorado Programs. Service modalities include Trauma Informed Care, Harm Reduction, Motivational Interviewing and Crisis De-escalation

Job duties include supporting and coordinating with other staff members in the delivery of appropriate support services for participants experiencing homelessness, maintaining the safety and well-being of all participants, maintaining the cleanliness of the facility, helping to plan and host special events, and ensuring program accountability, professional interaction / communication between VOAC staff, clients, volunteers, third party entities, and collaborators and maintaining client files and program data entry / maintenance. Further, the Mission Resource Coordinator will develop expertise on homeless services resources and other specialty areas including housing, employment, legal services, benefits, or others as indicated by the needs of the program.

Essential Duties and Responsibilities

Participant-Centered Services

• Ensure participants’ voices are heard, and their ideas inform program development.
• Support staff in delivering holistic, family-centered services to families.
• Demonstrate deep knowledge of participant-specific resources and commitment to service.

Facility & Safety Management

Community Engagement & Partnerships

Program Administration & Accountability

Front Desk & Volunteer Coordination

Resource & Inventory Management

General Duties

Competencies

Outcomes

Supervisory Responsibilities

Working Conditions and Physical Requirements.

Position Type and Expected Hours of Work

Location

2877 Lawrence Street, Denver, CO 80205

Pay Range : $58,254.00-$62400.00 annual exempt

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact HR@VOAColorado.org to begin the Interactive Process.

Benefit eligibility is based on job type / status

Vacation Time

Separate Sick Time

Paid Holidays

Floating Holidays

Personal Days

Volunteer / Wellness Day

Tuition Assistance

Pension Plan

403b Retirement Plan with Agency Match

Health, Dental, Vision, Pet Insurances

Life Insurance

Accident Insurance

Employee Assistance / Work Life Balance Program

Employee Discount Program

LifeLock with Norton

Public Service Loan Forgiveness