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Member Advocate
Member AdvocateDean's Professional Services • Austin, TX, US
Member Advocate

Member Advocate

Dean's Professional Services • Austin, TX, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Job Title : Member Advocate I

Location : Remote (Must reside in Travis County, TX)

Pay Rate : $17 / hr

Shift : Monday - Friday, 6 : 00 AM - 7 : 00 PM

Dean's Professional Services is actively seeking a Member Advocate I to act as an advocate for Members and serve as a liaison between the Health Plan and Providers to ensure availability and access to care. This role helps establish a community presence, promotes Member education, and identifies and resolves systemic barriers to appropriate care.

Key Responsibilities

  • Receive and respond to Member complaints and formal grievances; identify potential access barriers and resolve issues in line with grievance procedures.
  • Investigate and resolve access and cultural sensitivity concerns identified by Member Services staff, State staff, providers, advocacy organizations, and recipients.
  • Participate in local community organizations to gain insight into the healthcare needs of Members and update educational materials as needed.
  • Serve as the primary contact for Member advocacy groups, human services agencies, and State entities.
  • Maintain confidentiality in accordance with HIPAA guidelines.

Qualifications

  • High school diploma or equivalent required.
  • 3+ years of customer service experience in a healthcare environment required.
  • Medicare and / or Medicaid experience preferred.
  • Bilingual in Spanish preferred.

    • Why Join Us

  • Full benefits package including healthcare, dental, vision, and 401(k).
  • Temp-to-hire opportunity with growth potential.
  • Opportunity to work in a respected healthcare setting.
  • Supportive and professional work environment.

    • Dean's Professional Services is a national, award-winning staffing solutions firm. Since 1993, DPS has placed over 50,000 professionals across the nation. We match talent with opportunity-focusing on skill, experience, and culture fit.

    Apply today at or call for more information.

    #PRO123

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    Member Advocate • Austin, TX, US

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