Mail Processing Specialist (Hybrid - Chicago, IL)

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Counsel Support Associate provides administrative support to Client Legal Services Attorneys within an insurance defense environment. Working under general attorney supervision, this role supports the day-to-day management of civil litigation matters by entering and maintaining case information and handling internal and external communications. This position is well suited for individuals with foundational administrative or legal exposure who are adaptable, eager to learn, and thrive in a collaborative team setting.

Key Responsibilities

• Administrative Duties : Perform mail handling, scanning, filing, and routing of documents (both physical and electronic), supporting both in-office and remote workflows, and ensuring information is properly documented and accessible.
• Compliance & Accuracy : Monitor and maintain data accuracy and compliance within Team Connect and other legal systems.
• Problem Solving & Judgment : Make basic decisions within established procedures, escalate issues as appropriate, and demonstrate a willingness to ask questions, seek guidance, and learn from feedback.
• Team Collaboration : Work effectively within a large, collaborative legal team and contribute positively to shared goals. May assist with training others on immediate work group functions.
• This role requires in-office attendance 3-4 days per week at the Merchandise Mart office in Chicago, IL to support mail processing, collaboration, and other in-person responsibilities.

Minimum Qualifications

Supervisory Responsibilities

Explore the Benefits of Joining Allstate's Client Legal Services

#LI-AT2

Skills

Adaptability, Business Communications, Client Relationship Building, Collaborating, Issue Management, Litigation, Mail Handling, Office Administration, Problem Solving, Time Management

Compensation

Compensation offered for this role is 19.76 - 30.33 per hour and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click " here " for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click " here " for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the "EEO Know Your Rights" poster click " here ". This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click " here ". This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.