Member Services Representative I - Teller/Banker (Previous Financial Experience Not Required)HealthCare Associates Credit Union • Oak Lawn, IL, USA
Member Services Representative I - Teller / Banker (Previous Financial Experience Not Required)
HealthCare Associates Credit Union • Oak Lawn, IL, USA
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[job_card.job_description]Establish savings / membership accounts Open checking accounts & order checks Open money market accounts & order checks Open subsequent savings, Christmas club, vacation club accounts Collect all required documentation (IDs, Death Certificates, Letters of Office, Etc.) Process name changes Process address changes Process all required account maintenance Process and set-up auto share transfers, loan transfers and off-cycle transfers per member request Scan all applicable member documents daily Utilize and record as required in Synapsys Possess basic knowledge of Alkami and assist with online support Possess knowledge of bill pay and assist with the set-up and usage Prepare the daily inclearing and outclearing of checks and forward to accounting daily Research account inquiries or discrepancies Provide members with rates and account disclosure information Suggest products and services to further benefit members' financial needs Order check copies, plastics, statement copies, and reorder checks, etc. Post deposits to various share accounts Post loan payments Process VISA payments Send receipts for mailed in deposits Send withdrawal checks or close accounts per written requests Process fee reversals Process GL payments and adjustments Post deposits to various share accounts Post loan payments Process VISA payments Process cash and check withdrawal requests Transfer funds between share account or from share to loan & VISA Cash checks for members Sell gift cards Sell vehicle stickers Process cash advance requests on loans and HACU's VISA Assist in the processing of wire transfer requests Process stop-payments Process certified checks Process shared branching transactions Examine checks for endorsements, negotiability, and determine if funds hold needs to be placed Verify transaction slip is completed accurately, assist member with completion if necessary Complete transaction slip if one is not present with mail in transaction and clearly designate as mail deposit Make sure all totals balance with computer teller balance totals and recyclers if applicable (checks for deposit, withdrawal checks, and teller cash drawer if applicable) Prepare daily cash letter and forward to accounting Adhere to other duties as assigned Assist in the Contact Center as necessary Support all branches in a floating teller capacity when necessary Assist with cash delivery verification Assist in the training of new hires Complete all compliance and training modules in a timely fashion Tele-contact as required and necessary Adhere to HACU brand guidelines at all times Ability to work cooperatively in a group setting Basic math skills necessary for balancing Working Knowledge of computer systems (e.g., Word, Excel, PowerPoint, Windows 11, Microsoft 365, etc.) Ability to convey thoughts and ideas clearly and concisely Ability to multi-task and work in a fast-paced environment Ability to listen attentively and work independently with minimal supervision High school diploma or equivalent Prior financial institution experience helpful, but not necessary Prior customer / member service experience helpful, but not necessary
Member Services Rep / Teller / Banker - Immediate Opening
Are you someone who thrives on helping others, solving problems, and creating positive experiences? At HealthCare Associates Credit Union, we're not just another financial institution-we're a mission-driven team dedicated to helping our members "Bank Healthy" by providing exceptional service and personalized financial solutions.
No Previous Financial Experience Required!
- Salary Range : $20.70-$24.84 / hr (Actual compensation will be determined using factors such as experience, skills & knowledge)
- 35-hour work week
- 4 weeks of paid time off
- Federal holidays off
- No working nights
- Opportunity for quarterly incentives
- Full benefits package
- 401K (Employer Matching up to 4.5% of eligible pay PLUS Employer Contribution of 4% of eligible pay)
Details :
If you are committed to customer service and a desire to learn, we will train you (financial institution experience preferred, but not required).
We take care of you so you can take care of our members!
About the Organization :
We are a full-service, credit union serving members of various Health Care organizations.
About the Position :
This position is responsible for identifying the financial needs of each member and recommending appropriate financial solutions.
Duties and Responsibilities :
Process New Accounts
Maintain Membership Records, Documentation, and File Maintenance
Respond to Member Needs, Inquiries and Requests
Process Member Mailed In Transactions
Process Member Walk In Transactions
Accurate Balancing
Other
Knowledge, Skills and Abilities
Qualifications
HACU is an Equal Opportunity Employer
This is an onsite position
Job Posted by ApplicantPro
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Member Service Representative • Oak Lawn, IL, USA
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