Service Manager

Service Manager Newport News, VA · General Labor Apply Now

Job Title: Service Manager

Company: McCarthy Tire Service

McCarthy Tire Service is seeking a hands-on Service Manager to lead daily operations of our service and warehouse departments. This is a working manager position, meaning the Service Manager is actively involved in day-to-day service, warehouse, and yard activities while also providing leadership, coordination, and oversight to ensure safe, efficient, and high-quality operations.

The Service Manager is responsible for directing and distributing commercial tire service work, overseeing technicians, and ensuring customer needs are met in a timely, effective, and safe manner.

Key Responsibilities

• Provide daily direction and distribution of service work orders to commercial tire technicians

• Actively work alongside the team in service, warehouse, and yard operations as needed

• Manage service technicians to meet and exceed monthly revenue goals

• Control and manage overtime based on business volume

• Create and manage staggered employee work schedules

• Monitor quality and safety of all service work performed

• Generate and manage computer work orders for all products and labor

• Assist the sales department with scheduling incoming shop work

• Review, correct, and close work orders within required timeframes

• Submit service department payables to the Location Manager for approval, including:

• Purchase Orders

• Accounts Payable

• Scrap tire disposal processing (OOSTA)

• Create, edit, match, and close AS400 work orders (quotes, estimates, standard and generic)

• Review and correct negative and zero-cost inventory issues

• Assist with new hire orientation and employee scheduling

• Support pricing of products for in-house customers

• Schedule maintenance for domiciled company vehicles

  Service, Warehouse, and Yard Duties

• Stock product and maintain accurate inventory levels

• Assist with loading and unloading deliveries

• Perform general warehouse and yard work, including organization and cleanup

• Assist with barcoding and inventory management

• Oversee shop, warehouse, and yard cleanliness and organization

• Manage tooling and training needs for service technicians and mechanics

  Billing and Administrative Duties

• Review work orders for accuracy prior to closing

• Work with billing staff to ensure correct tire billing, customer numbers, and billing codes

• Assist with billing as needed

• Ensure work orders are closed within 72 hours of generation

  Specialized Knowledge

• Knowledge of commercial tire construction, MRT process, and tread designs

• Knowledge of commercial tire service procedures and safety requirements

• Ability to match customer applications with appropriate product offerings

• TIA Certification preferred

  Skills and Abilities

• Computer literate

• Ability to read and write store and operational reports

• Strong customer service and problem-resolution skills

• Ability to interact effectively with all levels of the organization and customer base

• Strong leadership skills with the ability to manage and motivate a team

• Ability to work independently with minimal supervision

• Ability to work effectively under pressure and time constraints

• Ability to learn quickly and take on new responsibilities

Why Join McCarthy Tire?

At McCarthy Tire, you're not just starting a job—you’re building a career with a company that values your growth, safety, and success.

• Strong safety culture & paid training – We invest in your safety and development from day one.

• Weekly pay – Get paid reliably and on time, every week.

• Medical, Vision, & Dental benefits – Comprehensive coverage to support you and your family.

• Paid holidays & PTO – Enjoy a healthy work-life balance with paid time off.

• Check out our full list of benefits: www.mccarthytire.com

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds and do not discriminate based on race, color, gender, age, religion, sexual orientation, national origin, disability, veteran status, or any other legally protected status.