SUMMARY
Receive and transmit radio or telephone communications to deploy personnel and/or equipment.
DUTIES AND RESPONSIBILITES
Duties and responsibilities include but are not limited to:
·Conduct computerized criminal background checks and Bureau of Motor Vehicle (BMV) checks.
·Monitors all audio and video surveillance equipment.
·Maintains radio and incident logs.
·Routes and records all telephone calls.
·Enters classified information into the computer.
·Prepare detailed reports.
·Operates information/parking/security booth.
·Performs other related duties as assigned.
REQUIRED QUALIFICATIONS:
·High school diploma or GED
·Must have a valid State Identification
·Ability to work effectively in stressful situations
·Skills in keyboarding, basic grammar, basic math basic level word processing ( MS Word) and basic level spreadsheet applications ( MS Excel)
·Ability to multi-task such as answering calls, questions, fingerprinting and entering data.
·Ability to work cooperatively and courteously with staff and the general public
·Ability to make rapid decisions
·Good verbal and written communication skills
·Must have sensitivity to respond appropriately to the needs of the community
PREFERRED QUALIFICATIONS:
·Knowledge of office and clerical procedures and operations such as filing, sorting, entering statistics and records
·Ability to be mentally alert at all times while on duty and to remain calm under stress
·Ability to multi-task such as answering calls, questions, fingerprinting and entering data.
·Ability to work cooperatively and courteously with staff and the general public
·Communications certificate from either APCO, NECC, Tri-C Dispatch Academy or the equivalent
WORKING CONDITIONS
Candidates must pass a background check, physical examination, and drug screening. Successful candidates must obtain the following certifications within 30 days of hire: , , and CPR. Must obtain APCO certification within 90 days of hire.
Dispatcher • Cleveland, OH, US
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