Bike Sales Coordinator

OVERVIEW

Established in 1980, Sun & Ski Sports calls an unexpected city home – Houston, Texas! Contrary to popular belief, cowboys love snow. Our journey began with a vision to help more people explore the outdoors. After four decades, with 32 locations across 13 states, we stand as experts in our field, committed to offering a variety of top-quality gear. Whether it's watersports, biking, running, skiing, or snowboarding, our goal remains unchanged: to make everyone an outdoor adventurer. We're dedicated to going the extra mile—26.2 of them, to be exact—to provide you with the right gear and guidance.

We offer top brands, including The North Face, Patagonia, Hoka, On, Cannondale, UGG, Sorel, K2, Salomon, and Yeti, along with expert advice to ensure enjoyable adventures. We’re looking for enthusiastic team members who embody our active lifestyle and prioritize customer service. If you thrive in a dynamic environment focused on enhancing the customer experience, we want to hear from you! We’ve been making outdoor dreams come true with quality merchandise and service. Sun & Ski Sports – Find Yourself Outside.

SUMMARY

Sun & Ski Sports is seeking a driven, energetic, and customer-focused Bike Sales Coordinator to revolutionize the customer experience in our store. If you thrive in a team environment and have the drive to be #1, this is your opportunity to lead and make an impact!

JOB RESPONSIBILITIES

• Champion a customer-first culture, ensuring every guest receives exceptional service that exceeds expectations.
• Deliver prompt, high-quality bike services, repairs, and fittings tailored to each customer’s needs.
• Train and develop store associates on effective selling strategies and product knowledge with a focus on continuous improvement.
• Coach and inspire your team to reach individual and store goals in a motivating, team-oriented environment.
• Oversee the visual presentation of the bike department to ensure a compelling, brand-aligned shopping experience.
• Keep merchandising fresh and customer-friendly, adhering to Sun & Ski standards.
• Monitor and minimize inventory shrink, enforce accurate cash handling, and uphold operational integrity.
• Ensure full adherence to company policies and procedures across your team.
• Actively participate in bike clinics (both in-store and off-site) to stay ahead of product trends and enhance your team’s expertise.
• Represent Sun & Ski Sports within the local cycling community, promoting our brand and building relationships.
• Support and lead bike/cycling events, cultivating a vibrant and engaged customer base.
• Maintain clear and consistent communication with store leadership and corporate partners to align with company goals and initiatives.
• Identify challenges and opportunities within your department and propose innovative, actionable solutions.

REQUIREMENTS

• 1+ years of management experience, preferably in a retail or specialty shop environment.
• 2+ years of experience in retail sales and/or working in a bike shop.
• Solid understanding of business operations, including inventory control and shrink reduction strategies.
• Proven ability in networking, recruiting, interviewing, training, and team development.
• Strong interpersonal and communication skills for building productive relationships with vendors, buyers, store teams, and senior management.
• Demonstrated organizational and time-management abilities, with an aptitude for handling multiple priorities effectively.
• Analytical thinking and problem-solving skills with a keen eye for detail.
• Outdoor enthusiast: Deep passion for cycling, with enthusiasm for other outdoor activities such as skiing/snowboarding, water sports, swimming, surfing, skateboarding, and more

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any authorized person to give instructions or assignments. All listed duties are essential functions of the role and may be modified to reasonably accommodate individuals with disabilities.