Remote Customer Service Representative

Job Description

Job Description

Description :

The Remote Customer Service Representative is responsible for phone contact with patients to collect payment for medical billson behalf of our clients. This involves working in a fast-paced call center environment to establish contact with customers to negotiate payment and / or set up payment arrangements to collect account receivables.

To perform successfully in a virtual environment, the remote Customer Service Representative must be comfortable

with technology and can easily understand and learn the technical requirements of the position.

Duties / Responsibilities

• Provide exceptional patient service in the name of the client
• Contact patients via telephone to collect payment on medical bills
• Communicates accurate information to patients in a clear, concise and professional manner
• Review patient accounts and documents patients’ interaction and feedback
• Negotiates appropriate and reasonable payments with customers
• Sets up patient payments via check, electronic transfer or credit card
• Responsible for understanding and complying with all policies and procedures
• Meets or exceeds established goals
• Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction
• All other duties as assigned by management

Required Skills / Knowledge

Education / Experience

Benefits

Annuity Health offers its employees excellent benefits including : Health, Dental, Vision, HSA and FSA Accounts, Voluntary Insurance, Paid Holidays, PTO, and 401(k).

Requirements :