Health Engagement Well-Being Coordinator - Cigna Healthcare - Murfreesboro, TN

The Well-Being Coordinator is designated to one Cigna client and works closely with the Cigna account management team and the client’s human resources/ well-being team to execute the client’s employee health engagement and well-being goals. The primary focus of the Well-Being Coordinator is to promote whole-person health and well-being and provide benefit education.

The Well-Being Coordinator executes the appropriate delivery and coordination of Cigna’s programs and resources, customer education initiatives and vendor services while monitoring engagement and effectiveness of the program.

A core objective of this position is to facilitate well-being programs that educate and influence the client’s population to lead healthier lifestyles while also supporting client identified customer service needs. This role strives to create data-driven strategies resulting in measurable outcomes.

Please note: This position supports a dedicated client that is located in Murfreesboro, TN. Therefore, the incumbent candidate MUST be located within a reasonable driving distance of Murfreesboro, TN in order to work onsite with the client and support in-person events regularly.

General Responsibilities

Benefits Education Support

• Assist Benefits team with triaging escalated claim matters, eligibility access to care issues, pharmacy inquiries billing questions, installation matters, settlement production matters, etc. to the appropriate Cigna representatives

• Partner with appropriate internal service organization representatives and matrix partners to resolve client/customer related inquiries and provide resolution outreach to customers while using independent judgment and discretion

• Provide open enrollment and new hire orientation support for client as it relates to Cigna's benefit plans, programs and resources such as presentations, informal Q&A or stop-by-booths

Client Well-Being Assessment

• Conduct an organizational assessment to identify client’s strengths and opportunities

• Conduct well-being surveys to determine employees’ interests and feedback

Strategy and Budget

• Present multifaceted data elements such as registration rates, utilization, health assessment and overall engagement metrics

• Collaborate with Cigna account team and client to create an annual strategy

• Ensure strategy is adaptable to the unique needs of client

• Create a communication plan to promote programs utilizing various communication channels

• Develop and stay within client-specific budget that supports their well-being strategy

• Provide on-going analysis and evaluation of client communications/ health strategies, biometric data, and employee engagement to drive better results

Implement Programs

• Collaborate with Cigna account team, client and vendors to create, promote and implement well-being programs such as events, campaigns and seminars

• Track program metrics including participation and outcomes

• Share health and well-being related educational materials and resources

• Represent Cigna at events in a professional manner

• Facilitate well-being committee on an on-going basis to support client’s strategy

Cigna Responsibilities

• Attend required trainings and meetings

• Process client budget reimbursements or expenses in a timely manner

• Conduct client and customer-facing events and maintain engagement participation and feedback records

• Contribute and collaborate with teammates through sharing best practices

• Strategize with Cigna account team to provide client with needed services, data and resources

• Actively learn client’s industry and Cigna products and software to effectively support client

Knowledge, Skills, Abilities

• Understanding of benefits administration and plan design

• Understanding of wellness programming

• Strong organizational and project management skills

• Ability to analyze data and metrics to drive strategic decisions

• Resilient and able to overcome roadblocks without being deterred by initial setbacks

• Possess problem solving and analytical skills; attention to detail and proven ability to manage complex timelines

• Highly skilled at creation and delivery of presentations/public speaking

• Proficient at engaging, influencing and motivating others

• Excellent oral and written communication skills

• Self-starter; able to work independently to get results

• Ability to foster collaboration, gain support and trust

• Proficient at establishing and maintaining interpersonal relationships

• Proven ability to function in a heavily matrixed environment

• Possess knowledge of Excel, Word & PowerPoint

• Proven ability to present in group settings with technology platforms (WebEx Meeting applications)

Qualifications

• This position is based in Murfreesboro, TN, candidates must be able to travel in and around the geographic area to attend client-facing engagements

• Bachelor’s degree in health education, human resources, health promotion or related field preferred

• 2+ years in a field such as HR/benefits, employee health/wellness programming, health promotion/education, event coordination, etc.

Preferred

• Master’s degree in related field

• CHES, Chapman WellCert or other health & wellness certifications

• Tennessee Life & Health insurance license