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ServiceNow Developer
ServiceNow DeveloperKaav Inc. • Needham Heights, MA, United States
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ServiceNow Developer

ServiceNow Developer

Kaav Inc. • Needham Heights, MA, United States
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  • [job_card.full_time]
[job_card.job_description]

The Identity & Access Governance (IAG) program currently is in the process of centralizing staff access controls through a centralized toolset.? The program has 4 distinct focus areas in 2024 :

1. Replacement of IAG User Interface for requesting & approving access.

2. Transforming Access Control Management Control Processes

3. Migration from legacy IAG tools to new IAG Tools

  • 4. Establish compliance reporting to enable the business to remediate their own areas of non compliance;

The role of the ServiceNow User Interface Developer & Systems Integrator will include :

  • Lead developer of the IAG User Interface in ServiceNow Catalogs visualized in Employee Service Centre. Be able to think like a Business End User not a technologist.
  • Lead knowledge transfer from the incumbent vendor developer partner once Go Live Engagement concludes in late 2024.
  • Partner with rest of IAG Team to understand changes in IAG Software / APIs that may impact the ServiceNow Front End to ensure no outages are experienced
  • Maintain accurate & up to date design playbooks, update sets, operating procedures, training material for IAG Administrators in ServiceNow.
  • Design & Implement new requirements, enhancements to existing functionality and custom workflows as the IAG Solution matures over time
  • Testing and Quality Assurance - Rigorously test software for bugs and performance during all stages of development and package for promotion. In due course this role will likely expand to design & develop additional ServiceNow Solutions / Integrations within the Enterprise Risk / Information Security departments.

    • Skillset Must Haves

  • ServiceNow Fundamentals - Strong ServiceNow hands on development experience
  • Experience on ServiceNow applications like Employee Service Centre (ESC), Service Portal, IT Service Management (ITSM), Integration HUB, and Automation Testing Framework (ATF)
  • 5+ years of combined experience on ServiceNow software development.
  • Must have demonstrated experience in Service Portal development, ESC, Service Catalog development, REST based integrations with external tools and Remote tables-based architecture.
  • Integration Skills : ServiceNow is integrated with various systems and tools. Candidates should have extensive experience at integrating ServiceNow with other programs, web services, databases, and APIs.
  • PowerShell skills to support and extend the integrations with AD, CyberArk and HashiVault - Candidate must have experience of PowerShell to support and extend existing integration with PowerShell and other systems using ServiceNow PowerShell spoke architecture.
  • Automated Testing : Build automated test patterns to ensure solutions hosted in Service Now do not break with Service Now or Integrated Vendor upgrades.
  • Problem-Solving Abilities : Skilled to manage the development & implementation of complex business requirements & troubleshoot / resolve issues in a timely manner.
  • Excellent interpersonal, written, and verbal communication skills with the ability to partner with teams who use Service Now solutions to turn business requirements into functional specifications, design & implementation.

    • Nice to have :

  • Experience in working in Financial Services Organizations & Cyber Security Teams
  • Experience working with Snowflake or other data repositories & reporting tools
  • ITIL Knowledge : Familiarity with ITIL (Information Technology Infrastructure Library) processes is advantageous.

    • Team Dynamics

  • Must be able to handle complexities and cross project dependencies and how those impact their BOW.
  • Must be able to work in a global team across different regions and time zones and comfortable with Matrix Management.
  • Ability to contribute and collaborate with the IAG managers in establishing role requirements and integration patterns.
  • Comfortable with working closely with IAG stakeholders and architects for project and program delivery milestones.
  • Possesses advanced listening skills and advanced team dynamic problem solving, root cause analysis, and resolution.
  • Has worked efficiently and effectively in IAG teams in a highly demanding environment.
  • Proven performance in critical thinking and usage of innovative thinking for enhancing team capabilities and providing solutions for new challenges, issues, and requirements - must be comfortable to challenge the status quo with stakeholders and IT teams.

    • Required Skills : servicenow

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    Servicenow Developer • Needham Heights, MA, United States

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