Enhanced Community Health Worker

GENERAL PURPOSE
Under the administrative supervision of the team lead or program director, this position is responsible for assisting members in meeting their expressed goals toward crisis resolution and maintaining wellness while living in the community. Additional support in areas of advocacy and the connection to local county/state resources will be provided as needed.

DISTINGUISHING CHARACTERISTICS
This is an at-will direct service position within a program. The position will utilize lived experience perspectives and training to support access to services addressing cultural, language, or other barriers to participation. By decreasing barriers to needed services, the position will assist members in addressing chronic conditions, preventive health care needs, and health-related social needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES – (ILLUSTRATIVE ONLY)
The duties listed below are intended only as illustrations of the various types of work that could be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to this class.

• Supports and teaches recovery principles and use of recovery tools.
• Models personal responsibility, self-advocacy, and hopefulness
• In partnership with each member, assesses their hopes, strengths, accomplishments, and challenges in order to support the client’s stated goals.
• In partnership with the member, supports the development of their recovery plan and stated goals.
• Assists with linkage to health and social supports, community partners, and other available resources.
• Responsible for supporting members in wellness activities
• Contacts member to schedule in-person meetings with care coordinators
• Provides “on-the-spot” support that is both helpful to the members and consistent with the philosophy of the program.
• Ensures health and safety practices are met and supports guests in participating in the procedures
• Arranges transportation and accompanies to office visits when necessary.
• Supports the philosophy of empowerment, participates in a mutual learning approach.
• Advocates on behalf of the member with health care facilities.
• Ensures the member takes necessary medications and is adhering to the treatment plan.
• Distributes and health promotion materials; completes necessary paperwork as instructed by the program director.
• Adheres to and upholds the policies and procedures of Turning Point Community Programs.

Knowledge Of:
• Turning Point’s Mission, Vision, and Core Values.
• Principles and goals of community mental health.
• Principles and goals of the “consumer/family driven model.”
• Psychosocial rehabilitation’s treatment and programming.

Ability To:

1. Work and communicate effectively with staff, families, community agencies, and professionals.
2. Perform crisis intervention strategies.
3. Communicate effectively orally and in writing.
4. Work effectively under stress and conflict.
5. Exercise appropriate judgment and decision-making.
6. Be flexible and adaptable in any given situation.
7. Work as a member of a team.
8. Be well organized, flexible, and self-disciplined.
9. Get to multiple locations, typically via car.

MINIMUM QUALIFICATIONS AND CERTIFICATIONS & LICENSES
Education, Training, and Experience:
A typical way of obtaining the knowledge, skills, and abilities outlined above is through graduation from High School or completion of a GED program. Varied life experiences related to mental health.

Licenses; Certificates; Special Requirements:
• California driver’s license & current vehicle insurance/registration if driving; and,
• Reliable means of transportation capable of passing vehicle safety inspection if more than five years old, excluding all modes of two-wheeled transport, inclusive of bicycles, mopeds, and motorcycles.
• Certification or ability to gain certification as a community health worker based on past experience or by enrollment in an HCAI-approved CHW training program.
o Well-qualified individuals may receive agency support in registration and completion of the coursework needed for certification.

Schedule: Monday through Friday, 8:00 AM - 4:30 PM or Monday through Friday, 8:30 AM to 5:00 PM.