IT System Engineer - NC Licensed

A company is looking for an IT System Engineer I to resolve complex technical issues and support key business technologies.

Key Responsibilities

Receive and respond to escalated service requests, incidents, and change requests in a timely manner

Troubleshoot issues across various applications, networking, and peripherals

Complete technical administrative tasks and maintain accurate records of troubleshooting and communication with clients

Required Qualifications

2+ years of relevant technical experience or 1 year in Service Technician I or II roles

Experience managing Windows Service, Microsoft / Office 365, Active Directory, and security protocols

CompTIA Network / A+, Microsoft 365, or Azure certifications are highly desired

Ability to participate in an on-call rotation

Must meet Criminal Justice Information Systems (CJIS) requirements post-employment