Customer Service RepresentativeVirtualVocations • South Bend, Indiana, United States
Customer Service Representative
VirtualVocations • South Bend, Indiana, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Customer Service Representative to support homeowners with mortgage servicing questions.
Key Responsibilities of the Customer Service Representative :
Support borrowers by addressing questions related to escrow, payments, loan maintenance, and general mortgage servicing needs
Deliver consistent service within a regulated contact center environment, adhering to performance metrics
Navigate multiple computer systems to research information, document details, and complete actions while engaging with borrowers
Qualifications and Skills for the Customer Service Representative :
Background in call center support, mortgage servicing, or financial services is strongly valued
High level of computer proficiency, including multitasking across several platforms and tools
Ability to stay composed under pressure and manage difficult conversations
Reliable internet connection with a minimum download speed of 25 Mbps
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Customer Service Representative • South Bend, Indiana, United States
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