Account Administrator

Account Administrator

Job Category: Customer Service

Requisition Number: ACCOU002700

Location: 7310 Innovation Blvd, Fort Wayne, IN 46818

Hours: Monday to Friday (9:00 am to 6:00 pm)

Compensation: $17.00 per hour

Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.

Additional Compensation: Total compensation may also include other forms of pay such as overtime or discretionary incentives, as applicable.

About the Role

Responsible for responding to and/or managing inquiries, complaints, and feedback from customer accounts. This may include providing support through various channels, such as in person, phone, email, or social media. They must be able to communicate effectively, understand the customer's needs, and provide solutions or information promptly. Additionally, they may need to collect and record customer data and maintain accurate records of customer interactions. The role requires problem-solving skills, patience, empathy, and the ability to work under pressure. The focus is on building and maintaining positive relationships with customers and providing quality service that meets or exceeds their expectations.

Essential Duties and Responsibilities

• Scheduling appointments
• Responding to emails in the customer service shared email boxes
• Handle in and outbound phone calls from customers
• Transfer loads to billing/Checking for required PPW for billing
• Auditing service fail codes.
• Cover AM's when on PTO
• Creating orders
• Handling customer issues/concerns.
• Reconcile edit error queue
• Location master file management adding directions, hours, contact info, etc.
• Customer website management

Qualifications

• Customer Service and Communication
• Complex Problem Solving and Critical Thinking
• Judgement and Decision Making
• Good Time Management
• Coordination and Active Listening

For 70 years, CRST has been delivering promises and driving success through resilience, dedication, and talent. Partnering with Fortune 500 companies, we set the standard in safety, service excellence, and operational performance. At CRST, you'll find opportunities to grow, contribute, and make an impact in a company that values relationships and results.

The CRST Core Values: Safety at the Core of All We Do Integrity in Every Decision and Action Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities

EEO Statement: CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws.

Let's Build Something Great Apply today and help us provide CRST's customers with excellent customer service. Your opportunity starts here.