Water Restoration Supervisor

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Donation matching
• Free uniforms
• Health insurance
• Help or transport service
• Opportunity for advancement
• Paid time off
• Parental leave
• Profit sharing
• Stock options plan
• Training & development
• Tuition assistance
• Vision insurance
• Wellness resources

Water Restoration Supervisor

Position Summary

The Water Restoration Supervisor is responsible for managing and completing restoration projects in accordance with SERVPRO® processes and work orders. This role oversees job execution from initial response through completion, ensuring quality, safety, documentation accuracy, customer satisfaction, and cost control. The Supervisor leads Production Technicians, coordinates job requirements, and serves as the primary point of contact for customers, including residential, commercial, and insurance partners.

Key Responsibilities

Job & Project Management

• Manage and monitor assigned jobs from start to finish, ensuring compliance with SERVPRO® standards and company procedures
  
  
• Respond promptly to service calls and establish efficient job flow on-site
  
  
• Coordinate job requirements, resources, timelines, and labor needs
  
  
• Manage job file documentation to ensure accuracy, completeness, and timely updates
  
  
• Monitor and control production costs to meet project budgets
  
  

Team Leadership & Supervision

• Communicate clear expectations to Production Technicians and supervise daily activities
  
  
• Ensure production work is completed as scheduled and meets quality standards
  
  
• Resolve job-site issues quickly and effectively as they arise
  
  
• Promote accountability, productivity, and professionalism within the team
  
  

Customer Experience & Communication

• Explain restoration processes and answer customer questions as needed
  
  
• Monitor, communicate, and respond to customer needs or concerns to ensure satisfaction
  
  
• Build and maintain strong relationships with residential, commercial, and insurance customers
  
  

Safety & Compliance

• Identify safety hazards and implement appropriate control measures
  
  
• Enforce all safety procedures to protect occupants, employees, and job sites
  
  
• Ensure proper use and care of equipment, materials, and company assets
  
  

Facilities, Equipment & Housekeeping

• Maintain cleanliness of vehicles, equipment, warehouse, and office areas
  
  
• Protect and properly use all company equipment and materials
  
  

Sales & Marketing Support

• Participate in sales and marketing activities, including add-on services and security checks
  
  
• Identify opportunities to enhance customer value and job scope when appropriate
  
  

Qualifications

• Effective written and verbal communication skills
  
  
• Minimum of one (1) year of experience in cleaning/restoration required
  
  
• IICRC certifications required
  
  
• Ability to travel locally or out of state as business needs require
  
  

Physical & Work Environment Requirements

• Ability to regularly lift 50 pounds and up to 100 pounds with assistance
  
  
• Exposure to chemicals and restoration environments
  
  
• Ability to walk, stand, drive, sit, climb, and work for extended periods
  
  
• Ability to climb ladders and work at ceiling heights
  
  
• Ability to work in confined spaces (e.g., crawl spaces)
  
  
• Ability to perform repetitive pushing, pulling, lifting, and carrying tasks
  
  

Compensation & Growth

• Competitive pay based on experience
  
  
• Overtime opportunities available
  
  
• Merit-based increases
  
  
• Unlimited advancement opportunities
  
  

Employment Disclaimer

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.

Picture yourself here fulfilling your potential! Who is SERVPRO Team Wilson?

We are family-owned and operated business that has been serving the restoration needs of our community for many years. As a family, we believe in the importance of hard work, dedication, and treating our clients and employees like members of our own family. These values have helped us become one of the most successful teams in the SERVPRO system, as we strive to exceed our client's expectations and provide our employees with a supportive and rewarding work environment. We take pride in our reputation for excellence and are committed to continuing to deliver the highest level of service to our clients.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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