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Entry level Mobile Associate
Entry level Mobile AssociatePrime Soho Htx • Houston, TX, US
Entry level Mobile Associate

Entry level Mobile Associate

Prime Soho Htx • Houston, TX, US
[job_card.variable_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Benefits :

  • Opportunity for advancement
  • Signing bonus
  • Training & development

As a Mobile Associate, you are the face of the "Un-carrier." You will work as part of a Retail Team of Experts to engage customers, demonstrate the latest 5G technology, and recommend personalized service plans. This is a developmental rolewithin your first 90 days, you will undergo intensive on-the-job training to prepare for promotion to a Mobile Expert.

Key Responsibilities

  • Customer Engagement : Welcome customers and guide them through their shopping journey, whether they started online, through Care, or are walking in for the first time.
  • Consultative Selling : Use "side-by-side" selling techniques to explore customer needs and recommend devices, accessories, and IoT solutions (like syncUP or tablets).
  • Tech Demonstration : Use digital tools to show off T-Mobiles network coverage and teach customers how to use the T-Life app and other self-service features.
  • Problem Solving : Partner with your team to resolve customer issues on the spot, ensuring a "run-around-free" experience.
  • Lead Generation : Identify opportunities for small business (B2B) leads and hand them off to the appropriate business sales partners.

    • Requirements

  • Age : Must be at least 18 years of age.
  • Education : High School Diploma or GED (Required).
  • Experience : 6+ months of customer service or retail sales experience is preferred but not always required for the right candidate.
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