Service Plumbing Area Manager

Job Description

Job Description

Overview

IES Residential, Inc. is one of the nation's largest and most respected electrical, plumbing, HVAC, solar, and cable solutions providers for single-family homes and multi-family complexes since 1973. We provide comprehensive integrated solutions that light up our world. We make homes come to life.

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2024 fiscal year ending September 30, 2024, IES produced over $2.8 billion in revenue and employed over 9,400 employees at over 131 domestic locations across the United States. IES is an Equal Employment Opportunity Employer : Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply.

From office buildings to wind farms, industrial complexes to housing developments, our employees and design professionals design, build, and maintain the systems that empower lives.

Our commitment to our employees is reflected by our actions :

• Safety is Priority One – and our record shows it
• Competitive Pay
• Company 401K plan with Employer Contribution Match
• Company Paid Time Off
• Company Paid Life Insurance
• Choice of Medical Coverage including Prescription and Short Term Disability Plans
• Choice of Dental and Vision Coverage
• Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
• Auto and Home Insurance Discount Programs

Responsibilities

Bayonet Plumbing & HVAC is seeking a highly skilled and motivated Service Plumbing Area Manager to lead and oversee the operations of our plumbing services within a designated territory. In this role, you will be responsible for managing a team of plumbers, ensuring all projects are completed safely, on schedule, within budget, and to the highest quality standards. You will serve as the primary point of contact for clients, provide hands-on technical expertise, and drive continuous improvement in service delivery, efficiency, and customer satisfaction.

Key Responsibilities Team Leadership

Lead, motivate, and mentor a team of plumbers to meet individual and organizational goals.

Foster a positive team culture focused on performance, accountability, and professionalism.

Project Management

Coordinate and schedule plumbing service projects to ensure efficient allocation of labor and resources.

Monitor project timelines to ensure timely and accurate completion.

Quality Assurance

Oversee work quality and ensure compliance with industry standards, building codes, and company policies.

Ensure all work meets or exceeds customer expectations.

Client Relationship Management

Build and maintain strong relationships with clients.

Address customer concerns promptly, professionally, and effectively.

Technical Expertise

Provide advanced technical support to plumbers on complex service issues.

Troubleshoot problems and recommend effective solutions.

Training & Development

Identify training needs within the team and support ongoing skill development.

Facilitate training programs to improve technical and customer service capabilities.

Resource Management

Manage inventory, tools, vehicles, and equipment to support operational needs.

Ensure resources are properly maintained and utilized efficiently.

Performance Evaluation

Conduct regular performance evaluations and coaching sessions.

Provide constructive feedback and develop improvement plans when needed.

Budget & Cost Control

Monitor project budgets, expenses, and profitability.

Implement cost-saving initiatives without compromising quality or safety.

Health & Safety Compliance

Promote a strong safety culture and ensure adherence to all health and safety regulations.

Conduct safety meetings, job-site audits, and ensure proper use of PPE.

Qualifications

Qualifications

Proven experience as a service plumber or residential plumbing technician, with a minimum of 2 years in a supervisory or managerial role.

Valid plumbing license if applicable to local and state regulations.

Strong technical knowledge of residential plumbing systems, codes, and equipment.

Excellent leadership, communication, and interpersonal skills.

Ability to manage multiple projects, priorities, and deadlines effectively.

Proficiency with project management software and digital tools.

Strong commitment to quality workmanship and safety practices.

Valid driver’s license with a clean driving record.