Front Desk Agent

BTC JOB DESCRIPTION.

JOB TITLE : FRONT DESK STAFF.

DATE : 12 / 13 / 2025.

OVERVIEW : The role of Front Desk Staff is a key position at the BTC. The Front Desk Staff is responsible for assisting members as well as performing regular work duties to ensure the daily operation of the club facilities. The Front Desk Staff must have knowledge of club policies and procedures, have effective and consistent communication with management, and have a positive report with fellow staff. The Front Desk Staff will have daily contact with members and employ appropriate interpersonal skills. Knowledge and the ability to use and maintain equipment, order supplies, and anticipate areas of need is vital. Duties and responsibilities may change at the discretion of the General Manager.

PRIMARY / DAILY RESPONSIBILITIES :

• Oversee daily function of the front office.
• Monitor courts and regulate the two-set light.
• Assist maintenance staff when needed.
• Report any issues or concerns to management, including anticipated repairs, etc.
• Respond to member concerns via email, telephone, and in person.
• Enforce all club policies and rules on and off courts.
• Keep clubhouse and deck clean and uncluttered.
• Regularly check the pool, gym, and locker rooms.
• Share / communicate maintenance issues.
• Restock band-aids, ibuprofen, lotion, tissues, and towels in the clubhouse and pool locker rooms.

Closing duties include :

EXPECTATIONS / REQUIRED SKILLS :

WORK SCHEDULE : 24-30 hours per week.