Job Description
Job Description
Salary : $20-$24 / hour DOE
We are seeking a dedicated, detail-oriented professional to serve as our law firm Concierge and oversee our state-of-the-art event center. This pivotal role combines hospitality expertise with operational skills to create seamless experiences for internal team members, visitors, and clients alike.
As the face of our firm's new event center, the Law Firm Concierge will maintain a sophisticated environment where collaboration, innovation, and professionalism flourish. The Concierge will be the first point of contact for clients, visitors, and staff, ensuring a welcoming, efficient, and positive experience within the firm. This role demands a proactive problem-solver who anticipates needs, manages multiple priorities with poise, and consistently delivers exceptional customer service.
The ideal candidate thrives in a dynamic setting, coordinating regularly with various departments, including the operations team, marketing team, IT, and others, to ensure a high-level operation of the event center.
Core Responsibilities
Event Center Management
- Greet and assist visitors with professionalism and warmth
- Monitor conference spaces to ensure they are well-supplied, organized, and maintained to the highest standards
- Stock rooms with required supplies and maintain orderliness throughout the day
- Assist with organization of visitor office reservations, including preparation and direction to appropriate spaces
Catering Coordination
Compile and provide catering options to teams that are planning eventsSubmit catering and event ordersMonitor food and beverage service, ensuring each meeting receives exceptional serviceCoordinate check-in and food tables for events and meetingsScheduling & Coordination
Manage conference room calendar and assist users with booking spaces as neededWork closely with internal departments to ensure meetings run smoothly and as plannedCoordinate with marketing, facilities, and IT teams for seamless event executionArrange daily logistics for scheduled meetings, including room setup and configurationProvide after-hours support as neededRespond promptly to issues with excellent customer serviceTechnology Support
Ensure meeting reservations are entered promptly in scheduling systemsAssist IT in providing technical support for audiovisual equipment and presentation technologiesTroubleshoot basic technology issues to minimize disruption to meetingsTravel & Hospitality Services
Coordinate parking for new employees and visitorsCoordinate travel arrangements, including flights, ground transportation, and accommodations for attorneys and clients as neededProfessional Development
Establish and maintain familiarity with all employees and departments in the officeDevelop systems to anticipate and address needs before they ariseUphold firm's standards of excellence and confidentiality at all timesPerform additional duties as assigned to support firm operationsSkills & Experience
Required
After orientation at Lippes Mathias, exhibit proficiency in the Microsoft Office suite and other firm applications and equipmentFlexibility to work overtime, as requiredFlexibility to work evenings and weekends, if necessary1+ years applicable experience, with emphasis in hospitality, customer service and / or event coordinationCompetencies
Commitment to excellent customer servicePolished and professional appearance and demeanorStrong interpersonal and communication skillsStrong organizational skills with ability to multitask and prioritize responsibilities as well as attention to detail and follow-throughDemonstration of reliability and dependabilityCollaborative spirit with a can do attitude, demonstrates resourcefulnessAbility to maintain composure under pressure, and handle simultaneous requests with graceSalary range depending on experience : $20-$24 / hour
The pay range provided in this listing is a good faith estimate for this position based on the location that we are hiring for. Criteria included but not limited to, skill level, education, and experience, will determine where a candidate falls within the range.
Founded in 1965 in Buffalo, New York, Lippes Mathias is a full-service law firm with 17 offices and nearly 220 attorneys. We grow and thrive every day by way of our unique culture, which puts a premium on collegiality, collaboration, and support for our employees at every turn. Youll quickly notice that we approach law differently at Lippes Mathiaswe think ahead and around corners for our myriad regional, national, and international clients in a range of different industries. Rather than providing endless options and choices, we serve as business partners to our clients, delivering them the answers to their legal questions that advance their business outcomes.
To learn more about Lippes Mathias, visit our recruiting website : https : / / www.lippescareers.com /
Along with competitive pay, as a full-time employee you are eligible for the following benefits :
Highmark BCBS PPO / POS plans >4 medical plan options including 2 HDHP / HSA qualified plans
Dental plan (including orthodontic coverage)Vision planHealth Savings Account (HSA)Healthcare and Dependent Care Flexible Spending Accounts (FSA)Paid time off (PTO) inclusive of vacation, sick and personal leave401(k) with guaranteed safe harbor contribution plus profit sharingTerm Life and AD&DShort-term and long-term disabilityAdditional Voluntary benefits : Specified Disease, Hospital and Accident plansEmployee Assistance Program including mental health supportLegal work discount program