Associate Director (Alpharetta)

Associate Director Modern Workplace

Location : Alpharetta GA / Hybrid

Role Summary

The Associate Director Modern Workplace will provide strategic and operational leadership for the design, delivery, and continuous improvement of Modern Workplace solutions. This role is responsible for driving Microsoft 365, collaboration, endpoint, and digital employee experience initiatives while ensuring security, compliance, and high user adoption. The Associate Director will partner closely with clients, business leaders, and technology teams to deliver scalable, secure, and user-centric workplace solutions.

Key Responsibilities

Strategy & Leadership

Define and execute the Modern Workplace strategy aligned with business and digital transformation goals

Act as a trusted advisor to senior stakeholders and customers on workplace modernization initiatives

Lead and mentor high-performing engineering, architecture, and service delivery teams

Drive innovation, automation, and continuous improvement across workplace platforms

Delivery & Operations

Oversee end-to-end delivery of Modern Workplace services including :

Microsoft 365 (Exchange, Teams, SharePoint, OneDrive)

Endpoint Management (Intune, Autopilot, Windows, macOS, mobile devices)

Identity & Access (Azure AD / Entra ID, Conditional Access, MFA)

Collaboration, productivity, and digital employee experience tools

Ensure service excellence through SLAs, KPIs, operational governance, and incident management

Manage large-scale migrations, rollouts, and modernization programs

Security & Compliance

Partner with security teams to implement Zero Trust and secure workplace architectures

Ensure compliance with regulatory, data protection, and enterprise security standards

Drive adoption of security best practices such as device compliance, data loss prevention, and endpoint security

Stakeholder & Client Engagement

Collaborate with business leaders, HR, security, and infrastructure teams

Present roadmap, metrics, and value realization to executive leadership

Support pre-sales, solution design, and proposal development as needed

Financial & Vendor Management

Manage budgets, forecasting, and cost optimization initiatives

Oversee vendor relationships, licensing optimization, and contract negotiations

Drive productivity and value through automation and standardization

Required Qualifications

Experience

12+ years of overall IT experience with 6+ years in Modern Workplace / End User Computing leadership roles

Proven experience leading enterprise-scale Microsoft 365 and endpoint transformation programs

Strong background in IT service management, operations, and delivery governance

Technical Skills

Deep expertise in Microsoft 365, Teams, SharePoint, Exchange Online

Strong knowledge of Intune, Autopilot, endpoint security, and device lifecycle management

Experience with identity, access management, and security controls

Familiarity with digital employee experience and automation tools

Leadership & Soft Skills

Strong people leadership, coaching, and team-building skills

Excellent stakeholder management and executive communication abilities

Strategic mindset with the ability to translate vision into execution

Strong problem-solving and decision-making capabilities

Preferred Qualifications

Microsoft certifications (e.g., M365 Enterprise Administrator, Security, or Endpoint certifications)

Experience in consulting, managed services, or large enterprise environments

Exposure to change management, adoption, and user experience programs

What Success Looks Like

High employee satisfaction and adoption of Modern Workplace solutions

Stable, secure, and scalable workplace platforms

Successful delivery of transformation initiatives on time and within budget

Strong client and stakeholder trust and engagement