Associate Digital Customer Success Manager

Do you enjoy building solid internal and external relationships resulting in growth?

Do you enjoy collaborating cross-functionally to deliver on common goals?

Overview

LexisNexis is seeking an innovative and data-driven Associate Digital Customer Success Manager to support our growing digital customer segment. This role is focused on driving engagement, satisfaction, and retention across our self-serve and digital customer base through effective communication, digital experience optimization, and actionable insights.

The ideal candidate has experience in digital customer success, customer engagement, or a related digital marketing/analytics role. They will leverage technology and data to build scalable engagement strategies that create value for our customers and foster loyalty in a digital-first environment.

Key Responsibilities

• Drive Digital Engagement: Develop and deliver digital engagement programs that promote customer adoption, education, and retention through scalable and automated channels.
• Content Strategy & Execution: Create and refine digital communications and campaigns that resonate with customers and deliver measurable engagement outcomes.
• Customer Insights & Analytics: Analyze customer usage data using tools like Pendo, Salesforce, Tableau, and other analytics platforms to identify engagement trends, success metrics, and opportunities for improvement.
• Lifecycle Management: Support digital onboarding, product education, and retention efforts through proactive digital touchpoints and automated communication flows.
• Innovation & Experimentation: Identify and test new digital strategies for communicating value, educating customers, and improving the end-to-end experience for digitally managed accounts.
• Cross-Functional Collaboration: Partner with marketing, product, and customer success teams to align initiatives that improve customer outcomes and drive digital engagement.
• Performance Measurement: Track, report, and analyze KPIs to measure the impact of digital programs and continually optimize effectiveness and ROI.

Qualifications

• Education: A bachelor's degree or equivalent experience in Business, Marketing, Communications, or a related field.

Experience:

• 1-3+ years in digital customer success, digital marketing, or a customer experience role (B2B SaaS or technology company experience preferred).
• Strong understanding of digital communication channels and customer lifecycle management.
• Proven experience using tools such as Pendo, Salesforce, and data analytics platforms to interpret customer behavior and guide strategy.

•

Skills:

• Excellent communication and storytelling abilities, with a focus on clear and impactful digital messaging
• Written Spanish language competencies preferred
• Highly organized, self-motivated, and comfortable managing multiple projects in a fast-paced environment.
• Highly organized, self-motivated, and comfortable managing multiple projects in a fast-paced environment.
• Creative thinker who can develop innovative digital engagement approaches in a non-face-to-face environment.
• Familiarity with customer journey mapping, segmentation, and automation tools.
• Analytical mindset with the ability to translate data insights into actionable recommendations.

What We Offer

• Opportunity to shape and grow a digital-first customer success model at a leading global organization.
• A collaborative, innovative environment that values data-driven decision-making and creativity.
• Career growth opportunities within a customer success and digital strategy framework.
• Comprehensive benefits and professional development support.

U.S. National Base Pay Range: $59,200 - $98,600. Geographic differentials may apply in some locations to better reflect local market rates.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights.