Quality Control Technician

Job Title

Are you looking for a new challenge? Passionate about innovation? Want to work for a global company that values integrity, teamwork, and loyalty? At LATICRETE International, we aim to be the leading construction brand trusted globally for high-performance tile and stone installation systems and building finishing solutions. We've been in business for over 65 years, family-owned for three generations, and can be found in over 100 countries. The Hartford Business Journal even named us one of Connecticut's top family-owned companies in 2017! We don't just make innovative, industry-leading products. Our purpose is to improve the built world and the lives of those who build it. We strive to connect with, engage with and improve the lives of our employees, our customers, our partners, and the global communities in which we operate. We are seeking passionate and ambitious employees who want to make a difference not just within our organization, but within their communities, our industry, and the world. If that sounds like you, then what are you waiting for? Join the family and expand your horizons!

Just some of our benefits:

• Medical
• Dental
• Vision
• 401k
• Tuition reimbursement
• 13 paid holidays in addition to paid vacation and sick time
• Flexible spending
• Life Insurance, AD&D and Supplemental Insurance
• 1 week paid plant shutdown between the Christmas and New Year's Day holidays

Position Summary

The position is responsible for ensuring that all products manufactured meet or exceed quality standards as well as all safety, environmental and ISO requirements. Implement continuous improvement initiatives in the manufacturing and QC environment.

Essential Duties and Responsibilities

Additional duties and responsibilities may be assigned as necessary.

1. QC Lab and Process Management (80%):

• Knowledge of work instructions, procedures, and calibration of QC instrumentation referenced in the LATICRETE Quality Control Manual.
• Ensures all lab testing results are filed all the Quality Control test data and enter pertinent information (CofAs) into the computer database (JDE).
• Ensure QC testing samples are obtained according to the Quality Requirements testing Level (Work Instruction 9.1.36) and maintain a storage system for retained samples.
• Monitors the execution of (G)ood (L)aboratory (P)ractices.
• Responsible for the entry of test results in the QC tracking system and the crosscheck of records.
• Has basic knowledge of 5S and can assist in training new employees.
• Orders supplies for the QC lab and ensures the QC data-up system is maintained and updated daily.
• Assists in communications with production personnel to provide a smooth, efficient production flow of quality products, as needed.
• Ensures all QC instruments meet calibration requirements listed in the calibration work instructions.
• Works with team members to identify improved methods of QC analysis and/or new QC lab equipment to improve lab efficiencies.
• Ensure that all CoA's, MSDS, Calibration/Verification, meet ISO 9001 traceability.
• Complete and distribute all forms in accordance with the work instructions in the Q.C. Manual.
• Write a daily report of all QC testing performed on products received in the QC lab using the appropriate communication database or electronic format.
• Supports the root cause analysis investigation of nonconforming product
• Test and report on all Field Test complaints filed by technical services.
• Has the ability to provide improvements for QC lab workflow, testing, and other QC related activities
• Compare all C of A's against the Master C of A to determine acceptance or rejection and enter all pertinent data into the computer system

Data Collection and Data Analysis (20%):

• Demonstrates problem solver abilities, while communicating with superiors with appropriate solutions in a timely and efficient manner.
• Computer Skills: Strong knowledge of Microsoft Office (Word, Excel) and Outlook; and ability to present technical data to QC team, business leaders and others as needed.
• Team Cooperation lead the LATICRETE core values by maintaining a positive, cooperative, and professional attitude with all LATICRETE Employees and all customers.
• Provide and ensure batch adjustments are meeting expectations; based on QC lab batches performed.
• Has a strong technical knowledge of chemistry in the following area(s): cementitious chemistry, epoxy liquids, latex, and/or any LATICRETE product lines.
• Provide data to Quality Control Champion and Regional QC Managers for monthly KPI reports

Quality Control Ways Of Working QC WOW (Daily):

• Prioritize and allocate work: Delegate and allocate tasks to lab personnel to support company priorities and drive results. Set clear priorities for team and individuals, including appropriate allocation of resources (time, money and people).
• Build Team Culture: Consistently hold lab personnel accountable for upholding the organizations values. Properly and timely escalation of unhealthy conflict among peers and lab personnel. Foster an open environment where peers feel able to provide constructive feedback and suggestions for improvement.
• Communicate and Motivate: Communicate regular business updates. Convey information in a clear and timely manner. Listen carefully to the views and opinions of peers, lab personnel, and internal customers.

Required Skills & Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

• Associates Degree in science or engineering or 3-5 years of QC laboratory experience

Specialized Skills and Experience:

• Computer Skills: Strong knowledge of Microsoft Office (Word, Excel) and Outlook; and ability to present technical data to QC team, business leaders and others as needed.
• Excellent organization skills, ability to manage multiple projects with competing priorities.
• Good verbal, written, and math skills.
• Strong analytical and problem solving skill.
• Organized and meticulous.
• Possess the ability to roll-up the sleeves and execute daily QC responsibilities as required.
• May have strong technical knowledge or ability to leverage knowledge of chemistry in the following area(s): cementitious chemistry, epoxy liquids, latex, and/or any LATICRETE product lines.
• Demonstrated ability to provide improvements for QC lab workflow, testing, and other QC related activities provide evidence of projects led.
• Compare all C of A's against the Master C of A to determine acceptance or rejection and enter all pertinent data into the computer system.
• Ensures all QA requirements are met by the QC lab.

Travel Requirement:

• Must be able to travel 0-5%.

Physical Requirements:

• Must pass pre-employment physical.
• Lift: Must be able to lift and/or carry a minimum of 50 pounds.
• Push/Pull: Must be able to push/pull __50__ pounds.
• Stand: Must be able to stand __75__% of the day.
• Sitting: Must be able to sit __25__% of the day.
• Twisting/Bending: Must be able to twist/bend _25__% of the day.
• Squatting, Climbing and/or Crawling: Must be able to squat/climb/crawl __25__% of the day.