Resident Technician

Company Details

Shift your career into high gear with NMC. As Nebraska’s CAT dealer, NMC Cat has been serving its loyal Caterpillar customer base for over 85 years. NMC Cat is focused on providing a comprehensive line of capital equipment solutions to the many industries we serve. Our employees enjoy a relaxed culture with competitive compensation, a comprehensive benefits package, and an inspiring culture.

Position Overview

The Resident Technician is responsible for performing, with minimal supervision, the full maintenance, diagnosis and service repair at a customer’s site or in a field environment on products and heavy equipment serviced by NMC. You’ll work independently driving in a company provided service truck to the customer’s place of operations Monday thru Friday, but you’ll always have the support of the entire NMC team. In addition, this job assists in developing and maintaining proper business relationships with customers by creating a trusting relationship thereby promoting customer retention and loyalty. The Resident Technician removes, installs, repairs, disassembles, assembles, performs failure analyses of all equipment including engines, attachments, electrical systems, hydraulics, transmissions, power train, brakes, steering, and electronic and computer applications.

PRIMARY JOB DUTIES:

• Complete diagnostics, troubleshooting, and appropriate repairs and rebuilds on Caterpillar equipment in a remote field environment with little to no supervision.
• Reference and interpret service, parts, and diagnostic software to determine problems/malfunctions and to verify repair specifications and parts needed.
• Meets time requirement guidelines (TRG) standards. Escalate unresolved issues to Technical Communicators for further research and assistance.
• Accomplish repair by following parts ordering process, completing service reports, and giving appropriate verbal or written communication in email or service reports.

About NMC CAT

At NMC Cat, we will provide you with a different set of tools to help you advance your career. We take pride in developing strong relationships with our employees and are a company people are proud to work for. We create a work environment that promotes training and development as well as opportunities for employees to reach their professional goals.

BENEFITS:

• Medical (and FSA/HSA plans), Dental, Vision Insurances
• Paid Vacation and Holidays
• Company-paid Basic Life Insurance
• Supplemental Term Life Insurance
• 401(k) with Profit Sharing
• Tuition Reimbursement and In-house Training Dept.
• Paid Military Leave
• Short and Long-Term Disability
• Safety Glasses and Boot Program

NMC Cat is an equal opportunity employer and affords equal opportunity to all applicants for all positions. NMC Cat shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

* The job duties listed in this job posting do not constitute a complete and exclusive list. NMC Cat further reserves the right to modify job duties, at any time and in its sole discretion, to meet the needs of the Company.