Talent.com
Store Floor Lead (Sur La Table)
Store Floor Lead (Sur La Table)Touch of Modern (CSC Generation) • Beachwood, OH, US
Store Floor Lead (Sur La Table)

Store Floor Lead (Sur La Table)

Touch of Modern (CSC Generation) • Beachwood, OH, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Store Floor Lead (Sur La Table)

With over 50 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we're all here for the same reason to roll up our sleeves and create happiness through cooking and sharing good food.

Position Overview

As a Store Floor Lead at Sur La Table, you play a key role in the success of the retail store by inspiring customers throughout every stage of their culinary experience. In this leadership role, the Store Floor Lead supports the General Manager (GM) or Store Manager (SM) in achieving sales and operational goals. As a key driver of in-store performance, Store Floor Lead serves as the Manager on Duty (MOD), ensuring smooth daily operations and always delivering a #bestincenter customer experience, a company-wide standard for excellence in service.

Key Responsibilities

Leadership & Team Development

  • Lead the sales floor and oversee daily store operations as Manager on Duty (MOD).
  • Provides in-the-moment coaching and feedback to elevate performance and team engagement. Communicate performance issues directly to the General Manager / Store Manager.
  • Support onboarding, training, and development of new associates.

Customer Experience & Brand Representation

  • Represent Sur La Table's brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
  • Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.
  • Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture.
  • Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty.

    • Sales & Business Performance

  • Support the achievement of store sales goals through effective customer engagement and team motivation.
  • Maximize selling opportunities by identifying customer needs and offering relevant solutions.
  • Consistently meet or exceed monthly sales goals, contributing to overall store revenue. Performance is measured by key KPIs such as individual sales volume, average transaction value, and customer conversion rates.

    • Operations & Compliance

  • Direct employees to ensure appropriate merchandise stock levels and that the selling floor is adequately stocked and merchandised in accordance with visual standards.
  • Complete inventory transactions including, but not limited to, receiving, MOS (Mark Out of Stock), and RARs (Return Authorization Requests).
  • Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy.
  • Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed.

    • Physical Requirements

  • Ability to communicate verbally and work cooperatively with associates and customers.
  • Ability to remain standing for up to 4 hours at a time.
  • Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor.
  • Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.
  • Ability to lift and / or move merchandise weighing up to 50 lbs.
  • Ability to ascend / descend ladders to retrieve and / or move merchandise.
  • Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work.
  • Workweeks are expected to be between 20 and 25 hours with the ability to have a flexible schedule, including nights, weekends, and holidays. Regular and predictable attendance.

    • Qualifications & Experience

  • Must be 21 years of age or older at the time of employment.
  • 1 year of retail management experience, preferably in a specialty or culinary retail environment.
  • Strong leadership skills with the ability to inspire, develop, and retain a high performing team.
  • Excellent communication, problem-solving, and decision-making abilities.
  • Passion for community engagement and providing exceptional customer experiences.
  • Proficiency in Microsoft Office and retail management systems preferred.

    • The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws. It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact hrbenefits@cscshared.com .

    [job_alerts.create_a_job]

    Floor Lead • Beachwood, OH, US

    [internal_linking.similar_jobs]
    Sales Lead

    Sales Lead

    Tradehome Shoes • Fairlawn, OH, United States
    [job_card.full_time] +1
    Are you looking for a job that provides variety, flexible hours, and pay that rewards those who go above and beyond? Do you want to get paid to learn valuable new skills? Are you ready to turn your...[show_more]
    [last_updated.last_updated_30]
    Senior Team Lead

    Senior Team Lead

    CESO, Inc. • Akron, OH, US
    [job_card.full_time]
    Are you seeking purpose, challenge, and talented colleagues? With a diverse portfolio of retail, hospitality, light industrial, healthcare, and worship, CESO has the opportunity for you to expand y...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Associate Team Leader

    Associate Team Leader

    H&R Block • Akron, OH, US
    [job_card.full_time] +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Retail Team Lead / Shift Manager

    Retail Team Lead / Shift Manager

    Goodwill Industries of Gr. Cleveland & East Central Ohio • Brook Park, OH, US
    [job_card.full_time]
    Goodwill Industries of Greater Cleveland & East Central Ohio.Are you ready to take the next step in your career? If you have some leadership experience and are eager to grow in a retail managem...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Checkout Team Associate

    Checkout Team Associate

    Walmart • Akron, OH, US
    [job_card.full_time] +1
    WM Supercenter #1911 2887 S Arlington Rd Akron, OH 44312-4715 CP-1911-9020.Shift may start between 8 : 00am - 11 : 00am.Shift may start between 1 : 00pm - 4 : 00pm. Front End Checkout associates run our reg...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Team Leader

    Team Leader

    Tractor Supply • Akron, OH, US
    [job_card.full_time]
    The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary Customer ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Retail - Lead / Key Holder - Eastwood - Parma, Ohio

    Retail - Lead / Key Holder - Eastwood - Parma, Ohio

    The Eastwood Company • Parma, OH, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Lead / Keyholder to work with Store Manager leading the team to provide solutions to our customers and to work efficiently to achieve store goals. Lead Accountabilities / Responsibilities : .Working with ...[show_more]
    [last_updated.last_updated_30]
    Retail Store Manager

    Retail Store Manager

    Saatva • Cleveland, OH, US
    [job_card.full_time]
    Saatva is the original direct-to-consumer mattress and home furnishings company, founded on the principle that everyone deserves healthy and restorative sleep. Today, Saatva is the largest online lu...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Team Leader

    Team Leader

    Tractor Supply Company • Akron, OH, United States
    [job_card.full_time] +1
    Team Leader • •Overall Job Summary • • The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectiv...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Tech Lead, Web Core Product & Chrome Extension - Akron, USA

    Tech Lead, Web Core Product & Chrome Extension - Akron, USA

    Speechify • Akron, OH, US
    [job_card.full_time]
    The mission of Speechify is to make sure that reading is never a barrier to learning.Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading – ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Shift Lead

    Shift Lead

    Walgreens • Euclid, OH, US
    [job_card.full_time]
    Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day...[show_more]
    [last_updated.last_updated_30] • [promoted]
    T-Mobile - Retail Store Manager - Ellet - Akron, OH

    T-Mobile - Retail Store Manager - Ellet - Akron, OH

    United Wireless • Akron, OH, US
    [job_card.full_time]
    As a Retail Store Manager, you lead by example, inspire your team to go all in, and empower them to excel in connecting customers to their world. You are responsible for overseeing all aspects of st...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Store Manager

    Store Manager

    Mr. Tire Auto Service Centers • Cleveland, OH, US
    [job_card.full_time]
    Monro’s family of brands is one of the leading automotive service and tire dealers in the United States.We work on approximately five million vehicles a year, but with us, it is personal.Ever...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Store Manager

    Store Manager

    Multi - Location Owner - Joe Gilk • Shaker Heights, OH, US
    [job_card.full_time]
    At Woof Gang Bakery, we love what we do.Our furry friends mean the world to us.Passion and care for animals are the core of everything we do. We are a locally owned, neighborhood, leading pet retail...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Curbside Express Lead

    Curbside Express Lead

    Giant Eagle • Cleveland, OH, US
    [job_card.full_time]
    Curbside Express Leads are key players in our stores' success.They make sure our Curbside Express orders are fulfilled quickly, accurately and with a smile. They also provide unparalleled guest serv...[show_more]
    [last_updated.last_updated_30] • [promoted]
    LEAD SALES ASSOCIATE-PT in EUCLID, OH S30848

    LEAD SALES ASSOCIATE-PT in EUCLID, OH S30848

    Dollar General • Euclid, OH, US
    [job_card.full_time]
    Dollar General Corporation Job Posting.Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers save time.Function as a cashier and / or s...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Shift Lead

    Shift Lead

    Ohio Staffing • Cleveland, OH, US
    [job_card.full_time]
    Job Description : Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Shift Leader

    Shift Leader

    Panda Restaurant Group • South Euclid, OH, US
    [job_card.full_time]
    Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda’s mission alive in our restaurants by supporting management in creating food with passion,...[show_more]
    [last_updated.last_updated_30]