Front Desk Agent

Four Seasons Hotel At The Surf Club

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Oceanfront elegance within an iconic social club setting. From the moment it first opened its doors on New Year's Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club. An icon in the Miami Beaches, located near Sunny Isles, this beachside hotel brings a new era of luxury, with celebrated dining and a world-class spa, to its Surfside shores.

The Front Desk Agent

The Front Desk Agent is an integral part of the Front Office Team. You are the first impression, and have the opportunity to make a lasting impression through your intuitive service, attention to detail and highly efficient check in / out skills. This role connects with the guests during their stays, quickly responds to requests, personalizes interactions and finds opportunities to make their experiences memorable.

What You Will Do

Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible

Be knowledgeable about hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. and make insightful requests

Respond to all guest requests in an accurate and timely manner

Resolve guest complaints to complete satisfaction, and find opportunities to recognize and personalize the service

Communicate and collaborate with all departments, provide clear information about guest concerns and preferences

Attend to details in all reservations, changes and preferences

What You Bring

Experience working within a luxury hotel or similar environment

Excellent interpersonal skills and communication skills

Cross cultural sensitivity, and customer service orientation

Guest centricity and ensuring execution of guest's preferences

Attention to detail, and technical skills

What We Offer

Competitive salary, wages, and a comprehensive benefits package

Excellent training and development opportunities

Employee discount for stays at any Four Seasons worldwide

Complimentary dry cleaning for employee uniforms

Complimentary employee meals

Complimentary parking

Schedule & Hours

Full time (days, evening, overnights, weekends and holidays.)

Candidates must have valid work authorization for the U.S.

Four Seasons is an equal opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website.