Product Manager, Delivery Platform

Getting a lab test used to mean taking time off work sitting in a waiting room and hoping your doctor ordered the right thing. We changed that.

Everlywell pioneered at-home lab testing and has since expanded into in-person diagnostics telehealth and AI-powered health guidance. Weve helped millions of people understand their health on their own terms from hormone levels to heart health to food sensitivities to sexual health. And were just getting started.

Today we power diagnostics for consumers major health plans and enterprise partners. Our platform handles everything from test fulfillment to clinical review to results delivery and increasingly uses AI to help people figure out what to test and what to do next.

Were a product-driven company solving real problems in a deeply broken system. If you want to build things that matter at a company that ships fast and reaches millions keep reading.

The Delivery Platform is the operational backbone of Everlywell. Youll own the systems that move kits to customers messages to members and support requests to resolution. When someone orders a test your platform ensures they receive it remember to complete it and get help when they need it.

This is execution-critical work. Kit return rates directly impact revenue. Member activation drives retention. CX efficiency determines margin. Everything you build has a measurable business impact.

Youll be responsible for :

• Member communications email SMS and notification orchestration that drive action
• Customer experience and support tooling ensuring issues get resolved efficiently
• Fulfillment and supply chain kit delivery inventory shipping partner coordination
• Program configuration client-specific workflows activation sequences operational rules
• Kit return rate optimization the operational levers that get tests completed

Why this role matters :

What success looks like in your first year :

What we are looking for :

Even better if you have :

Youll thrive here if :

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience :

IC

Key Skills

Time Management,Data Analytics,Analytical,Agile,Requirement Gathering,Strategic thinking,Visio,Communication,Problem Solving,Market Research,UML,Cross Functional Teams

Employment Type : Full-Time

Experience : years

Vacancy : 1