Senior Account Manager

A company is looking for a Senior Account Manager - East.

Key Responsibilities

Act as a strategic partner to customers throughout their journey, including onboarding, renewal, and product expansions

Identify opportunities for additional products in collaboration with the sales team to enhance customer success

Serve as the main point of contact for escalations and issue resolution, while building strong relationships with key stakeholders

Qualifications

5+ years in a customer-facing role such as Account Management or Customer Success

Experience collaborating with Account Executives, Technical Account Managers, and Executive Stakeholders

Experience in a SaaS or technology company supporting SMB banks and / or credit unions is preferred

High degree of ownership, customer empathy, and a proactive mindset

Skill in using prompt engineering techniques with generative AI tools is a plus