Customer Service Audit Representative

A company is looking for a Customer Service Quality - Audit Representative.

Key Responsibilities

Evaluates customer interactions according to monitoring program guidelines

Conducts audits, identifies trends, and provides feedback to enhance processes and performance

Participates in weekly calibration sessions to ensure inter-rater reliability

Required Qualifications

High School Diploma / GED

Must be 18 years of age or older

2+ years of customer service experience or equivalent military work experience

1+ years of experience using Microsoft Excel (filtering, sorting, saving, and editing data)

Quality Auditing experience with the VBA MDE contract