Customer Support Specialist

A company is looking for a Customer Support Representative to join their team.

Key Responsibilities

Identify, investigate, and resolve customer inquiries via chat, phone, and email

Apply software knowledge to troubleshoot issues and guide customers to solutions

Collaborate with Product, Engineering, and other teams to research and resolve issues

Required Qualifications

Bachelor's degree preferred

3+ years of experience in customer or technical support, preferably in SaaS

Experience in explaining technical concepts to diverse audiences

Ability to learn and navigate new software quickly

Self-starter who can work effectively in a remote environment